Visitor Services Manager - Werribee, Australia - Zoos Victoria

Description

Werribee Open Range Zoo is seeking an experienced Visitor Services Manager to be a part of the Senior Leadership at Werribee Open Range Zoo, at an exciting time in its history as it readies to expand to include Elephants.

• Full Time Ongoing position
• Band 6 starting at $107,824 per annum + Super
• Lead the admissions, retail and commercial teams

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

Werribee Zoo is seeking an experienced Visitor Services Manager to be part of an incredibly exciting time in the Zoos history. The Zoo is expanding, adding a world leading Elephant Habitat, and the Elephants from Melbourne Zoo will relocate later this year. Werribee expects a huge increase in visitation because of this landmark addition.

This role is responsible for leading the operations of the admissions and retail departments and the administration and development of commercial products. This includes responsibility for overall retail experience, visitor ticketing, enquiries, functions and event needs, and develop a team to ensure an exemplary standard of customer service.

The Visitor Services Manager will bring a passion for the role of zoos in providing world leading wildlife experience, education, conservation and research in a changing and complex environment.

The successful candidate will have proven communication and interpersonal skills in developing successful, resilient, and powerful teams with cohesive staff relationships, and the ability to integrate high quality Visitor Services into existing and proposed programs.

For more information on this role, please refer to the position description below.

Please submit a maximum two page cover letter, and resume by clicking on the 'Apply' link below.

If you have any questions about this role, please contact Cathy Nixon,

Applications close Sunday 28 April 2024 at 5.00pm.

At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via or visit for more information.