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    Home Care Client Coordinator, Gold Coast - Gold Coast City, Australia - Right at Home

    Right at Home
    Right at Home Gold Coast City, Australia

    4 days ago

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    Description

    Home Care Client Coordinator, Gold Coast

    Join Right at Home Gold Coast, an organisation dedicated to providing a diverse range of care services for individuals aiming to maintain their independence at home. We are committed to ensuring client satisfaction through genuine care and a profound passion for our services.

    We are currently seeking an experienced Home Care Client Coordinator for a full-time ongoing role based in Bundall. As a vital member of our team, you will oversee and facilitate the provision of high-quality care and services to our clients. Qualified EN or RN's are encouraged to apply.

    Our staff are important to us and will work under the supervision and with support / mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board. (If applicable)

    A successful candidate will have the following:

    • A passion for high quality client-focused care in a community setting
    • Exceptional communication skills
    • Able to work autonomously and within a team environment.
    • Excellent time management and organisation skills
    • Commitment to ongoing professional development

    A successful candidate will be able to:

    Our preferred candidate will demonstrate client-centered practice, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, helpful, and reliable; making you a great asset to our team.

    Your new role will be responsible for:

    • Meeting with clients and their families, assessing their needs and building strong connections
    • Preparing care plans to best meet client requirements
    • Handling information requests, feedback, and general enquiries
    • Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs
    • Interprets health, aged and disability care policies and regulations for carer and nursing staff and employees.
    • Ensures compliance with local, state, and federal regulatory agencies related to aged and disability care services.
    • Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
    • Ensuring Caregiver Management meets "best practice" standards including encouraging on-going professional development of the Care Team
    • Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
    • Compliance with OH&S regulations

    Don't let this opportunity pass you by, Apply today

    Qualifications

    • EN/RN in community nursing 1-2 years with current AHPRA registration, preferred however not essential.
    • And or Cert III/Cert IV (Aged/Disability Care) minimum 2 years experience
    • Experience within the aged care/disability/mental health in community setting
    • Understanding of Aged care & Disability standards and consumer directed care
    • First Aid, current CPR and National police check
    • Driver's licence
    • High level of computer literacy
    • Understanding of clinical governance and continuous improvement
    • Possess a 'can-do' positive attitude and work well in a team environment

    Preferred Skills

    • An outgoing personality with high energy levels, good communication skills and personable telephone manner
    • Ability to problem solve and think quickly under pressure
    • Ability to multitask with a strong attention to detail while keeping calm and focused
    • Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
    • Excellent customer service skills with exceptional verbal and written communication skills
    • Sound knowledge and understanding of home care services and guidelines
    • Knowledge and understanding of NDIS services and guidelines
      • #J-18808-Ljbffr
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