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    Helpdesk Team Leader - Cairns, Australia - ResPax

    ResPax
    ResPax Cairns, Australia

    19 hours ago

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    Description

    Exciting Job Opportunities at ResPax

    ResPax, a thriving IT company with 20 years of experience, is looking to expand its team and has some exciting new positions available:

    • Web Developer, DevOps, APIs, Web Services: Seeking experience in Angular, NodeJS, Python, Django, Typescript, HTML, and SCSS.
    • Additional Skills: Experience in Docker, build deployment CI/CD Jenkins is a plus.

    Key Responsibilities:

    • Report Writer: Analyze and design reports for clients with strong SQL skills.
    • System Administrator: Support and enhance Server environments including experience with Hypervisor, Win2012 Server, Linux (CentOS & Ubuntu).
    • Technical Support: Customer-oriented individual with excellent troubleshooting skills and knowledge of Internet technologies.
    • Support Person (Tourism Industry): Experience with ResPax, providing telephone and email support, and product configuration for clients.

    About the Role:

    • Act as a Trusted Advisor to strategic customers, building relationships and accelerating business value.
    • Collaborate with various teams including Service Delivery, Development, Documentation, and Testing.
    • Contribute to the continuous development and improvement of ResPax products.

    Requirements:

    • Bachelor's degree in IT or related field or minimum 5 years of relevant experience.
    • Experience in version control, SQL, RESTful APIs, Agile, and Scrum.
    • Basic knowledge of AWS and Google cloud services.
    • Demonstrated leadership, customer support, and communication skills.
    • Ability to work independently, meet deadlines, and identify opportunities for service enhancement.
    • Proficiency in ITIL-based environment and team management.
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