Application Support Specialist, Technical Support - Melbourne

Only for registered members Melbourne, Australia

1 month ago

Default job background
Full time

Job summary

We are looking for an Application Support Specialist to join our Technical Support team in Melbourne. You'll help satisfy our customers' needs while respecting our SLAs (Service Level Agreement).

Responsibilities

  • Providing software support for global customers facing issues in their production environments 
  • Handling complex Application Support Requests such as missing data (data reporting and error verification), complicated problems with scheduled runs (maintaining customer's platforms), integration troubleshooting, and application performance issues 

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