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    Principal Solution Architect - Canberra, Australia - Servicenow, Inc.

    Servicenow, Inc.
    Servicenow, Inc. Canberra, Australia

    4 days ago

    Default job background
    Full time
    Description
    Principal Solution Architect (Public Sector)Full-time

    Employee Type:
    Regular


    Region:
    APAC - Asia Pacific


    Work Persona:
    Flexible

    At Service Now, our technology makes the world work for everyone, and our people make it possible.

    We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

    By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

    We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

    We dream big together, supporting each other to make our individual and collective dreams come true.
    The future is ours, and it starts with you.

    With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

    We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

    We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing Service Now Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes.

    The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within Service Now (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

    Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.


    What you get to do in this role:
    Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer's technology landscape, while informing customer on governance best practices
    Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
    Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations
    Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
    Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
    Enable and mentor other members of the Service Now delivery team and partner ecosystem
    Up to 50% travel annually, driven by customer needs and internal meetings
    To be successful in this role, we need someone who has:
    Must have government clearance, or be willing and eligible to get it.
    At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
    At least 5 years of advisory consultation experience related to implementing across multiple Service Now Workflow solutions
    Vast experience with leading creator, integration, software/platform experience
    Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
    Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
    Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
    Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
    Experience conducting solutions presentations and obtaining customer acceptance to solution design
    Strong capabilities in forging trust, engaging a remote or in-person audience
    Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids.
    Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
    A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
    Service Now Certifications (required or must achieve within the first 60 days): Certified System Administrator (CSA)
    Certified Application Developer (CAD)
    ITSM Certified Implementation Specialist (CIS)
    CSM Certified Implementation Specialist (CIS)
    Service Provider Implementer (CIS-SP)

    Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)Desired Service Now Certifications (required or must achieve within the first 120 days):
    Certified Technical Architect Service Now is an Equal Employment Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At Service Now, we lead with flexibility and trust in our distributed world of work.
    Click hereto learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), Service Now may have to obtain export licensing approval from the U.

    S.
    Government for certain individuals.

    All employment is contingent upon Service Now obtaining any export license or other approval that may be required by the U.

    S.
    Government.

    Please Note:
    Fraudulent job postings/job scams are increasingly common.
    Click hereto learn what to watch out for and how to protect yourself.
    All genuine Service Now job postings can be found through the Service Now Careers site.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Service Now.

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