Customer Support Officer - City of Brisbane - Jumbo Interactive Limited

    Jumbo Interactive Limited
    Jumbo Interactive Limited City of Brisbane

    4 days ago

    Default job background
    Part time
    Description

    At Oz Lotteries, we exist to make dreams come true. We bring Australians joy and delight with more chances to win more often.

    We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Our platform is convenient and trustworthy, allowing customers to play popular commercial lotteries like Powerball and Oz Lotto, as well as charity lotteries.

    Job Overview

    You will work as part of the Customer Support team, providing our customers with an exceptional experience while using the Ozlotteries.com website and mobile app.

    This role involves:

    • Providing excellent customer service via various methods, including email, chat, phone, and creating help centre articles. This also includes administrative functions of our systems, such as updating customer information.
    • Processing and reconciling BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures.
    • Testing and assisting with the reporting of technical issues to the internal Jumbo Product Team, including passing on feedback and ideas for continuous improvement.
    • Assisting with marketing functions, including posting on social media and creating blog posts.
    • Staying up-to-date with changes in procedures, gameplay, and products offered to customers via our websites and apps, and confidently relaying this information to our customers.
    • Having strong attention to detail and tailoring responses to our customers' needs while ensuring a focus on resolving issues.

    Requirements

    • Proven customer service experience.
    • Strong communication skills, both verbal and written.
    • Confidence in dealing with a wide variety of customers.
    • Computer skills.

    Benefits

    • An Employee Assistance Program offering counselling and coaching sessions.
    • Talent management, including career and skills development.
    • A fresh, gourmet lunch every day, prepared by an onsite chef (Brisbane).
    • Social activities, including corporate games, soccer, and team events.
    • Internal promotion, lateral transfers, and secondments opportunities.

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