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  • Experience Design Manager - Victoria - Kmart Australia Limited

    Kmart Australia Limited
    Kmart Australia Limited Victoria

    1 month ago

    Default job background
    Description

    Job Description

    We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target.

    We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

    With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day.

    As a leader in the retail market, we're optimistic about our future and yours.

    We're changing at a rapid rate, giving you challenging work that you'll be proud of.

    About the Role

    Lead the team of UX/UI designers to navigate challenges, develop plans and deliver results that impact our Kmart and Target stores across Australia and New Zealand.

    Creating a consistent and thoughtful end-to-end experience for team members, this role looks to increase engagement and satisfaction with digital tools used in stores daily.

    Your Key Responsibilities

    • Shape and define the design vision and strategy for our Digital Stores program, ensuring a seamless, customer-centric experience across all touchpoints.
    • Lead, approach and assemble resources for key pieces of work considering end-to-end processes.
    • Complete strategic initiatives and prioritisation, utilising your understanding of store operations, resource balancing, and people management in a fast-paced environment.
    • Collaborate with stakeholders and leaders within the business to implement innovative and sound design strategies.
    • Work with team members to navigate challenges, provide general direction and mentorship.
    • Provide coaching and development opportunities within the team to support individual performance and career goals.

    Requirements

    • 7-10 years' experience leading teams.
    • Degree qualified in design.
    • Experience leading a team to successfully achieve a common goal.
    • Experience overseeing design, implementation and delivery of processes, programs or policies.
    • Strong stakeholder management experience with examples of influencing and driving change in an organisation.
    Benefits
    • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
    • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
    • A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
    • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers.
    • We offer inclusive parental leave, a family room and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances.
    • A dynamic learning and support program.
    • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
    About Us

    We're designing and creating the products people reach for every day.

    In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best.

    We're progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

    Why Work With Us

    We celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed.

    We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.


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