End User Technical Support Consultant - Ringwood North

Only for registered members Ringwood North, Australia

2 weeks ago

Default job background
Full time

Job summary

The End User Technical Support Consultant reports to the End User Support (EUS) Technical Support Team Leader within Enterprise Technology. The position serves as a primary escalation point for complex hardware/software incidents that cannot be resolved at the initial support level.

Responsibilities

- Use professional judgment to deliver high-quality first and second level ICT support for DTP-issued devices
- Provide excellent customer service by resolving issues effectively using end-to-end incident and problem management
- Identify and analyse recurring technical problems, developing innovative solutions to prevent future incidents
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