End User Technical Support Consultant - Ringwood North
2 weeks ago

Job summary
The End User Technical Support Consultant reports to the End User Support (EUS) Technical Support Team Leader within Enterprise Technology. The position serves as a primary escalation point for complex hardware/software incidents that cannot be resolved at the initial support level.Responsibilities
- Use professional judgment to deliver high-quality first and second level ICT support for DTP-issued devices- Provide excellent customer service by resolving issues effectively using end-to-end incident and problem management
- Identify and analyse recurring technical problems, developing innovative solutions to prevent future incidents
Job description
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