Digital CX and Design Manager - Sydney - Allens Corporate Services

    Allens Corporate Services
    Allens Corporate Services Sydney

    9 hours ago

    Default job background
    Full time
    Description

    Digital CX and Design Manager

    At Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.

    You will play a critical leadership role in our Digital, Design and Data team based in Sydney or Melbourne, overseeing an end-to-end design and digital production team. This team sits within our wider Marketing & Client Services (MCS) department.

    As a Digital CX & Design Manager in the Digital, Design and Data team, you will be responsible for:

    Business and Stakeholder Engagement

    • Champion UX, design and development capabilities across all levels of the firm.
    • Build and maintain relationships with stakeholders at all levels, and stay closely attuned to engagement data, to continuously understand current and future client needs and objectives.
    • Track industry trends and be a thought leader, ensuring the firm remains at the forefront of UX, design and development best practices.

    End-to-End Design Process Oversight

    • Provide direction and guidance throughout the entire design lifecycle – spanning UX, design, and development – to ensure alignment, quality, and collaboration at each state.
    • Offer creative direction and quality assurance to ensure that all work product meets briefs and objectives.
    • Project manage an agile backlog, prioritising supporting investment decision-making as part of a road-map of activity.
    • Generate ideas for new digital experiences and journeys which meet client needs and improve pain points.
    • Leverage technical knowledge of emerging technology to inform decision-making.
    • Apply Design Thinking and Human-Centered Design principles to develop user-centric solutions for complex problems.
    • Establish and enforce guidelines and processes to maintain consistent standards across various digital and physical outputs.
    • Conduct regular reviews and critiques of UX, design and development work to provide feedback and ensure compliance with brand guidelines.
    • Drive efficiency, continuous improvement and commerciality throughout the design process.
    • Identify, assess, and manage or escalate issues and risks related to quality, budget and timelines.

    Team Management and Collaboration

    • Mentor and develop a high performing team of direct reports.
    • Develop a skills roadmap required to ensure the team remains marketing-leading.
    • Manage strong relationships with external design agencies, contractors and vendors.

    This is a permanent, full-time opportunity with hybrid working arrangements. You will have flexibility in your work and life commitments and passions, equipment to support working from home, and the ability to purchase additional annual leave.

    About You

    You will have:

    • Experience working with premium brands in either an in-house or agency capacity.
    • Experience within a professional services firm, marketing agency or other corporate organisation with complex stakeholder management.
    • Commercial acumen, strong stakeholder influencing skills and ability to quickly understand strategy and translate strategy into execution.
    • Strong people leadership and people development skills.
    • A genuine commitment to collaboration.
    • A proven track record of coaching teams to develop new skills and transform processes.
    • Extensive experience overseeing all aspects of the design to development process, particularly at the front-end (business need assessment and UX stages) of the lifecycle, guiding prioritisation and supporting business cases for investment.
    • Knowledge of, and a passion for staying current with emerging trends and best practice in Design and Digital CX – including skills, processes and technology.
    • An understanding of client experience with the ability deliver exceptional outcomes for clients.
    • Experience managing effective vendor and agency relationships and budgets.
    • A background in working closely with communications, digital, and events teams to design and deliver marketing and communication strategy in a B2B environment.
    • Strong project management skills, with experience applying agile methodology to manage product backlogs.
    • Well-developed research and organisational abilities; capable of managing multiple initiatives and priorities with excellent attention to detail.
    • Strong written and verbal communication skills.
    • Formal qualifications in Design or Marketing are valued but not essential.

    Your Development

    In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development.

    Our Perks

    We offer a range of benefits, including market competitive fixed remuneration, incentive plan, salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers, health and travel insurance, charity matched funding program, fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program, wellbeing coaching and financial coaching for employees and their families, and regular wellbeing sessions with our in-house consulting Psychologist.

    About Us

    Allens has been building legal careers for 200 years. We continue to provide opportunities for people from diverse backgrounds to build outstanding careers and shape the world around them. Through our alliance with Linklaters, we work in a global network of 41 offices in 26 countries, providing exceptional opportunities for career development.


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