Sales & Service Consultant - Adelaide
23 hours ago
Job description
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.
We're hiring multiple Customer Sales and Service Consultants to join our NRMA Insurance team. In this frontline role, you'll be the first point of contact for customers, helping grow our core business by promoting insurance products and confidently explaining their benefits. You'll provide accurate quotes, facilitate new business sales, and ensure every interaction delivers an exceptional customer experience. On average, you'll manage 20–30 calls per day, depending on enquiry type.
Rotating shift pattern:
• Monday–Friday, 8:30am–8pm
Your IAG journey begins on Friday, 17 April 2026, with a comprehensive and fully paid 12‑week onsite induction program. After successfully completing training, you'll have the opportunity to transition into a hybrid work arrangement, supported by clear pathways for career growth. This is a permanent full-time role based in Tarndanya (Adelaide).
What You'll Do
• Be the first point of contact for customer enquiries across our insurance product range
• Provide accurate quotes and facilitate new business sales
• Actively promote insurance products and explain their benefits
• Deliver exceptional customer experiences across 20–30 calls per day
• Manage challenging customer conversations professionally and in line with company standards
• Contribute to team goals and operational performance within a dynamic environment
What You'll Bring
• Previous customer-facing experience (e.g., sales, hospitality, retail, custome service)
• Confidence using new technology and computer systems
• Strong communication skills, with the ability to build rapport and actively listen
• Capability to manage and resolve complaints with empathy and professionalism
• Resilience and adaptability to thrive in a fast-paced, evolving environment
• A commitment to delivering exceptional results and supporting a high-performing team
What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Sunday 22 March :59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
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