Operations Manager - East Brisbane, Australia - Abbott

    Abbott
    Abbott East Brisbane, Australia

    Found in: Talent AU C2 - 1 week ago

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    Description

    Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

    Our rapid diagnostics solutions are helping address some of the world's greatest healthcare challenges.

    Primary Function:

  • This position leads inventory planning, procurement, inbound logistics, outbound supply and fulfillment activities for Abbott Rapid Diagnostics ANZPI.
  • The role reports into the General Manager and will also manage a team.

    • Responsibilities

    Oversee the inventory management (planning and procurement) function

  • Ensure there are systems and resources to manage & maintain Inventory levels to achieve OTIF targets and minimise expired / obsolete inventory.
  • Directly manage the planning and inventory team members.
  • Responsible for the accuracy and integrity of the inventory, physical and in QAD.
  • Responsible for inventory verifications, the conduct of cycle counts, physical verifications and full inventory counts.
  • Responsible for disposition and reconciliation of inventory held at 3PL locations/WMS vs QAD. Follow up discrepancies, damaged stock, and stock disposal.
  • Prioritise resolution of supply issues and delays.
  • Support commercial in analysis and optimisation of stock levels through changes, product launches, recalls and swap outs.
  • Attend regional S&OP meetings with global planning stakeholders.
  • Provide resources and systems for indirect procurement.

    • Oversee the Order fulfilment function

  • Ensure there are systems and resources to manage & maintain customer service levels to achieve set OTIF targets.
  • Directly manage the Customer Service Team.
  • Review and maintain in-date agreements and rate cards with 3PL and transport providers, waste services.
  • Ensure there are minimum quarterly cross functi0nal review meetings with the 3PLs with minutes and actions taken.
  • Arrange item set up and WMS data when requested.
  • Provide advice on optimal distribution and freight options to meet quality, time, and cost requirements.
  • Arrange quotes and delivery timeframes for specific orders as required.
  • Ensure all outbound orders have proof of delivery.
  • Bulk waste and destruction – book, monitor, proof of destruction.

    • General Supply Chain

  • Establish goals, KPIs and Quality Objectives that are aligned with ARDx business strategy for all activities and functions within Supply Chain.
  • Investigate and resolve issues related to supply, shipping, handling, 3PL performance. Determine the root cause of issues and take actions to ensure service levels are maintained.
  • Execute quality related inventory actions as required including product ship-hold and recalls.
  • Write, update, and enforce policies, procedures and controls.
  • Ensure compliance with global customs and trade requirements.
  • Build and maintain trusting relationships with internal teams including division planners, division supply chain leads, commercial, customer service, quality, and regulatory affairs.
  • Manage relationship with 3rd party suppliers, inbound freight providers, transport providers and customs brokers. Conduct price negotiations, contract management and reviews. Ensure costs are in line with budget levels.
  • Investigate and resolve non product (service) complaints.
  • Seek out deficiencies in the overall supply chain processes and implement changes to overcome them.
  • Responsible for business continuity in goods storage, transport including backup systems and resources.

    • Internal Systems and Processes

  • Ensure all activities carried out by self and the team are in accordance with employment policies and safety requirements.
  • Implement and maintain procedures and methods for areas of functional responsibility in alignment with the local QMS and division / corporate policies.

    • Financial

  • Establish and maintain the Distribution (550) budget.
  • Proactively seek cost saving solutions and initiatives.
  • Seek approval for expenses in line with department specific authorisation levels.

    • People Management and Development

  • Create a positive leadership environment.
  • Motivate, supervise, and hold the team accountable to delivery of results and putting the customer first.
  • Appropriately resource supply chain to fulfil responsibilities.
  • Set roles and responsibilities for team and provide them with the authority to carry out those responsibilities.
  • Ensure all team members are trained and competent to perform their roles.
  • Identify and promote personal development and learning opportunities for team members.
  • Carry out performance management according to the company processes.
  • Undertake own training and development as required.

    • Conduct

  • Ensure all activities carried out by self are in accordance with legislative employment policies, safety requirements and corporate policy.
  • Live our Abbott Values – Pioneering, Achieving, Caring, Enduring.

    • Requirements:

  • Bachelor's Degree in Business/Logistics/Supply Chain Management or related disciplines
  • Minimum 10 years of experience in end to end supply chain management
  • Proficiency in global supply chains, purchasing, freight forwarding, trade compliance, warehousing and distribution of healthcare or perishable goods (cold chain) preferred.
  • Strong leadership and people management skills, and the ability to lead individuals and teams to achieve planed/desirable organizational outcomes.
  • Ability to plan and prioritize work according to business needs and change focus when required.
  • High attention to detail, high degree of independence and self-motivation
  • Ability to manage performance issues, tap on data to direct decision making to drive operational efficiencies
  • Operational results orientation and drive.
  • Demonstrated capacity to identify improvement opportunities, and implement them to a successful outcome.
  • Proficiency in core software systems to produce and analyze reports (Microsoft Word, Outlook, Excel, and PowerPoint), QAD, Customer Relationship Management software
  • Exceptional customer service skills.
  • Accountable to achieve company results.
  • Strong interpersonal skills, strong accountability, integrity and able to maintain the highest levels of confidentiality internally and externally.
  • Strong communication skills and stakeholder management skills