Technical Services Officer – Construction - Melbourne, Victoria - QBE Insurance

Description

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here
Careers

• Location: Melbourne
• Permanent, Full-Time
• Hybrid role, Happy to talk flexible working

The Opportunity
Join our Construction Claims team as a Technical Services Officer, where you'll play a pivotal role in managing complex construction (material damage) claims. You'll provide expert technical support, training and coaching advice, drive strategic claims outcomes, and ensure exceptional service delivery to our customers.

Your New Role

• Deliver superior complex claims management by determining policy coverage, investigating, evaluating, and negotiating complex construction material damage claims.
• Interpret and action assessor, adjusting, legal and expert reports, instruct investigations, and implement findings aligned with strategic objectives.
• Provide senior technical guidance and mentoring to the Construction claims team, supporting development and consistent decision-making.
• Collaborate with internal stakeholders including Product, Underwriting, and Sales to support market-facing initiatives and business development.
• Engage with external stakeholders such as Loss Adjusters, Lawyers and key matter experts to ensure effective claims resolution and stakeholder alignment.
• Support the Service Manager with auditing, file reviews, and strategic claims initiatives, and represent QBE in dispute resolution forums.

About You

• Extensive experience managing complex construction claims, with a strong understanding of material damage and section 1 coverage.
• Deep knowledge of construction insurance products and legal processes related to claims.
• Strong analytical, negotiation, and conflict resolution skills with a customer-first mindset.
• Excellent communication skills and ability to provide training and constructive feedback.
• Commitment to compliance with legislation, industry codes, and internal policies.
• Relevant tertiary and/or industry qualifications in construction, insurance, or law will be highly regarded

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now
APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

Application Close Date: 30/10/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.