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    PlayWell Optimisation Manager - Melbourne, Australia - Sportsbet

    Sportsbet
    Sportsbet Melbourne, Australia

    5 days ago

    Default job background
    Full time
    Description

    If you are passionate about Customer Experience and Process Optimisation, then we have the perfect opportunity for you This role will allow you to showcase your delivery and process improvement skills to ensure that Sportsbet has the most sustainable customer base for generations to come.

    • Be part of one of the most innovative companies in Australia
    • A place to be yourself and thrive
    • Recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn)

    About Us
    Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

    We have over 1,300 team members at Sportsbet but as part of the Flutter Group , we're a true global player.

    Committed To Responsible Gambling

    Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

    We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

    About The Role

    As a key member of Sportsbet's Customer Sustainability Function reporting into the Head of Play Well & Safer Gambling Strategy, you will be responsible for Sportsbet's Safer Gambling operations agenda, ensuring Sportsbet successfully operationalises its Safer Gambling program, setting the tone and leading the industry on consumer protection. You will be accountable for ensuring optimal customer experience, leveraging data and analytics capability to optimise processes and improve management of customers/risk, developing and introducing operational change to the team and leading on other activities such as independent QA of the operational team, facilitating risk forums and reporting on performance.

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