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Manager Business Performance - Brisbane City, Australia - Queensland Fire & Emergency Services

Queensland Fire & Emergency Services Brisbane City, Australia

2 weeks ago

Description

Government - State (Government & Defence)

One QFES. Many Services, Many Capabilities, Many Partners

Status: Permanent

Classification: AO7

Salary: $122, $131,631.00 per annum

Region/Directorate: STRATEGY

Work Unit: Strategic Intelligence and Planning

Closing Date: Midnight 14 May 2024

Reference No: QLD/QFES/19779/24

Current QFES employees and volunteers must apply via their internal careers site

NOTE: The position location is negotiable and will be determined upon the suitable applicant being appointed.

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, the Rural Fire Service, and supports other volunteer groups providing emergency response to Queenslanders.

Purpose of the role

Strategic Intelligence and Planning is responsible for the design, development and implementation of best practice approaches, frameworks and guidelines for organisational strategy and ensures compliance with legislative requirements and alignment to government policy. The team works closely with internal and external stakeholders to support alignment of strategic planning and thinking, leads strategic foresight initiatives, including environment and horizon scanning that supports and informs business intelligence to support and enhance investment decision making and enables QFES to prepare and respond to changes in the broader disaster and emergency management environment.

Reporting to the Director, you will lead a team of regional based analytics professionals, providing high level technical, reporting and business support, advice and training to enhance business intelligence across the organisation. You will manage and oversee business analytics, projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for the wider delivery of analytics and business intelligence capabilities and guide evidence-based decision making in line with strategic direction. You will lead the collation and reporting of regional data that supports the development, implementation and evaluation of operational plans, policies and procedures, including the collection of high quality data during large scale operations through management and support of IT and key information systems and in line with strategic reporting requirements.

Key requirements

Highly desirable requirements

Experience in futures thinking / foresight and/or strategic intelligence methodologies.
Knowledge and experience in Business Intelligence and the use of Business Intelligence products.
Ability to create data visualisations and custom reports using dashboard tools (e.g. Microsoft Power Bi and/or Microsoft reporting services) including SQL.
Ability to provide complex, strategic and operational leadership to effectively manage teams to deliver high quality services and achieve positive outcomes.

Special requirements

The incumbent will be required to travel and work within their area of responsibility and may also be required to undertake intrastate, interstate deployment or travel as required, with the possibility of overnight stays.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

Lead and manage the development and implementation of data capture for state, and regionally driven, processes with a focus on consistency and effective resource utilisation to ensure reporting needs can be achieved and deliver enhanced capability across the organisation.
Supervise the preparation of periodic and ad-hoc regional reports to support sound business planning and decision-making, and conduct regular reviews in collaboration with stakeholders to ensure high quality data is aligned to business needs.
Analyse and interpret operational performance data and metrics to provide high-level advice or recommendation for improvement to support the development and implementation of strategies for the overall effectiveness of business operations.
Oversee the training of staff in the use of information management, performance planning and systems management to ensure outcomes are delivered within agreed timeframes and meet business needs.
Prepare, review and present complex reports, briefs, submissions and correspondence relating to business intelligence and planning issues, and initiatives in accordance with departmental requirements and governance.
Represent the department and participate in projects and working groups to provide strategic foresight in the development, review and implementation of processes, applications, products and technologies to support the collection and dissemination of business information.
Build and maintain effective working relationships with key internal and external stakeholders through information sharing and participation in pre-release systems testing and regional forums to ensure services, solutions and governance is maintained.
Manage a multi-disciplinary team, fostering positive teamwork and building capability through coaching others, providing performance feedback, conflict resolution and encouraging career development.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:

Leadership Competency Stream – Team Leader (leading others)

Vision

Stimulates ideas and innovation
Leads change in complex environments

Results

Develops and mobilises talent
Drive accountability and outcomes

Accountability

Fosters healthy and inclusive workplaces
Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

You can also visit our website to find out more about our organisation.

You can also visit the FESSN website for more information about our Psychological and Support Services.

How to apply

Please refer to the QFES Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role.

Welcome to the Queensland Fire and Emergency Services (QFES) website. QFES is the primary provider of fire and emergency services in Queensland.

Maintained by a unique mix of approximately 36,000 Rural Fire Service Queensland volunteers, 6000 State Emergency Service volunteers, approximately 2,200 permanent firefighters, more than 2000 auxiliary firefighters and supported by non-operational administrative support staff, QFES responds to:

Structural, landscape and vehicle fire;

Swift water and water rescue;

Storm and natural disaster;

Land, marine, air and urban search and rescue;

Crime scene, missing person and forensic searches;

Animal disease outbreaks.

The QFES aims to protect person, property and the environment through the delivery of emergency services, awareness programs, response capability and capacity (preparedness), and incident response and recovery for a safer Queensland.

Source: This is an extract from the company's own website.