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    • Incident Manager - Melbourne - Imc Information Multimedia Communication Ag

    Imc Information Multimedia Communication Ag
    Imc Information Multimedia Communication Ag Melbourne

    1 month ago

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    Description

    Als Incident Manager unterstützt Du unsere nationalen und internationalen Kunden bei technischen Störungen.

    Deine technische Affinität sowie Dein ausgeprägter Servicegedanke ergänzen sich bei der Analyse abwechslungsreicher Problemstellungen, die Du im Zusammenspiel mit anderen Fachbereichen koordinierst.

    Aufgaben:

    • Betreuung unserer Kunden bei technischen Störungen (keine Call-Center Tätigkeit)
    • Bearbeitung, Priorisierung, Klassifizierung, Dokumentation und Überwachung von Incidents in unserem Ticketsystem (Jira)
    • Durchführung von Fehler-Ursachen-Analysen, auch in Zusammenarbeit mit anderen Fachabteilungen, inklusive der Bereitstellung eines Workarounds oder einer Lösung
    • Koordination der Maßnahmen zur Analyse und Behebung von Incidents zwischen Service Desk, Hosting und Software-Entwicklung
    • Unterstützung des Service Desk Teams bei fachlichen Fragen
    • Erstellung und Pflege von Einträgen in unserer Wissensdatenbank

    Arbeitsbedingungen:

    • Hybrides Arbeiten: Arbeiten im Home-Office oder im icm Office?
    • Flexible Arbeitszeiten: Sofern deine Termine und dein Arbeitsplatz es zulassen, kannst du deinen Arbeitsstart flexibel gestalten

    Wir schätzen Vielfalt und sind stolz auf unsere diversen Teams. Wir bieten einen durchschnittlichen Salär von 70.000€ pro Jahr. Bitte beachte, dass dies nur eine Schätzung ist und sich je nach Erfahrung und Qualifikation ändern kann.

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