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    Technician Master Fitter - Melbourne, Australia - TaylorMade

    TaylorMade
    TaylorMade Melbourne, Australia

    4 days ago

    Default job background
    Full time
    Description

    Purpose & Overall Relevance for the Organization:

  • This role is responsible for executing the Experiential program across Victoria ensuring that Company objectives are met to support the target account base and that TaylorMade Golf is the #1 Brand Experience Company in Golf. The Technician Master Fitter is also responsible for custom fitting golf clubs and ensures the visibility and quality of TaylorMade equipment and products, while providing all other related services to satisfy customer requirements and requests.

    • Key Responsibilities:

  • Conduct benchmark fitting and Experiential days
  • Manage schedule to facilitate the target account strategy
  • Ensure T&E costs are kept within specified budgets
  • Assist in planning and coordinating schedules with the local TaylorMade Sales Representatives
  • Ensure all target accounts are serviced to the highest standards
  • Maintain high standard of club fitting & product knowledge
  • Develop and maintain effective partnerships with customers and consumers
  • All events are to be booked well in advance and communication maximized via TM website MYfittingEXP application and in store POS
  • Work closely with sales team on all facets of fitting strategy and event feedback
  • Willingness to travel extensively in the Victorian region
  • Willingness to travel internationally
  • Work with Accounts of TM to promote Fitting events providing all assets for successful attendance
  • Ensure security of TM product at all events & maintaining Select-Fit auditing at each event
  • Provide continuous feedback within the Experiential department
  • All demo/sample inventory is to be profitably managed and cleared on phase out timelines
  • Maintain a high level of product knowledge to assist customers by being able to recommend the correct TM product to enhance player performance
  • Plan and execute in-store training with TM platforms, with in line & during new product launches
  • Plan and execute HPS/Ambassador training
  • Offer constructive feedback to Head Office on all issues affecting business including competitor analysis
  • Other tasks as directed.

    • Key Relationships:

  • Experiential, Product & Marketing team
  • Local Territory Managers
  • External suppliers
  • Internal stakeholders (LT, Sales, Customer Service, Ops, Finance)

    • Requisite Education & Experience / Minimum Qualifications:

  • The successful candidate will be self-motivated, driven by a passion for golf, able to work autonomously and will be a strong team player
  • Friendly, outgoing and enthusiastic: high comfort level engaging with customers
  • A strong and sincere passion for the TaylorMade brand and products
  • Preferably PGA trained or qualified
  • Strong level of written and verbal communication skills; i.e. use of professional language and good judgment when interacting with customers regarding comparison of various product brands
  • Strong use of all Microsoft Office functions
  • Preferably trained with use of Trackman or Foresight GC quad
  • A team player with convincing social competencies
  • Proven ability to manage multiple tasks and handle competing priorities each day
  • Enjoys working as an individual and in a team environment
  • Ability to work weekends and evenings and be on-call
  • Basic computer skills; Microsoft Office skills are essential, &
  • Industry experience or an in-depth knowledge of the golf industry is required
  • Ability to work extended hours as necessary
  • Able to work efficiently and accurately in an atmosphere of frequent interruption
  • Light physical effort equal to frequent lifting or moving of lightweight materials
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