- Provide service to external and internal customers
- Interpreting and processing customer parts requests such as pricing, availability of stock and order enquiries
- Source and supply parts to meet customer requests
- Raise quotes, sales orders and invoices for parts sales
- Resolve invoice and purchase order discrepancies
- Exercising your strong computer skills, data entry accuracy and attention to detail
- Prior experience in a parts interpreting or similar role
- Parts experience within an automotive, agricultural, or earthmoving industry
- Exceptional customer service skills
- Strong computer literacy
- Ability to manage competing priorities and still achieve excellent customer service
- To ensure that you provide 100% Customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA family
Parts Internal Sales - Gunnedah, Australia - Hitachi Construction Machinery
Description
The Opportunity
We currently have an exciting opportunity for a motivated and enthusiastic individual to join our Internal Parts team based out of our Gunnedah branch. This role will make you a key point of contact for all inbound queries relating to parts, where you will be well supported to provide a range of OEM level services ranging from sourcing parts, and customer query management to internal and external customers.
Reporting to the Parts Manager, you will be responsible for:
About You
As the ideal candidate, you will have: