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    • IT Support Officer - City of Brisbane - Brisbane Grammar School

    Brisbane Grammar School
    Brisbane Grammar School City of Brisbane

    3 weeks ago

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    Description

    Job Description

    About the Role:

    The IT Support Officer is responsible for providing generalised support for the school's IT environment, front line service delivery to customers, and expert technical support for laptops, mobile phones, desktop computing, audio-visual and telephony platforms.

    This 3-month, fixed term contract role requires immediate start. The incumbent will work closely with the school community and third party vendors to provide a seamless service for clients within BGS.

    Roles may evolve and change over time in line with the changing strategic and operational requirements of the organisation to deliver quality services to our community.

    CORE ACCOUNTABILITIES

    1. Provide technical support (hardware and software) for the laptop program, mobile and desktop computing and generalised support of BGS's IT environment.
    2. Respond to customer service requests logged through the help desk system within agreed service levels.
    3. Operate the School's Service Desk and drive the 'student first' experience.
    4. Implement and support the audio-visual platforms in use at the School.
    5. Work collaboratively with other IT support staff and members of the support services team.
    6. Deploy computers, mobile phones, devices, technology, and other peripherals as required in accordance with asset registers.
    7. Provide training in digital literacies and assist the community in building digital competencies.
    8. Contribute to development planning and digital projects for BGS's computing, digital literacy and audio-visual platforms.

    Desired Skills and Experience

    ESSENTIAL CRITERIA

    1. Hold relevant tertiary qualifications or relevant experience in IT or related fields.
    2. High level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment.
    3. Demonstrated knowledge of IT service management methodologies.
    4. Demonstrated knowledge of digital learning and ways to increase digital literacy.
    5. Ability to work collaboratively to achieve school objectives.
    6. Ability to participate effectively in cross-disciplinary teams.
    7. Proven ability to communicate effectively in both written and verbal means.
    8. Ability to build and maintain effective working relationships with customers, colleagues and suppliers.

    DESIRABLE CRITERIA

    1. Professional accreditation relevant to the role.
    2. Knowledge of current and emerging trends relevant to education and digital learning technology.
    3. Specific knowledge and experience of the School's IT software and hardware, particularly those involved in classroom delivery.
    4. Ability to plan and manage technical projects.
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