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  • Incident Manager - Sydney - Macquarie Bank Limited

    Macquarie Bank Limited
    Macquarie Bank Limited Sydney

    3 weeks ago

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    Description

    Job Description

    As an Incident Manager in the APAC region, you will be part of a global team promoting reliability, risk management, and operational excellence. Your focus will be on maintaining high service quality, adhering to technology standards, and implementing modern practices like Site Reliability Engineering (SRE).

    The Enterprise Service Management team aims to ensure our Technology processes are robust, enhancing customer value and service resilience.

    Key principles include quickly identifying, addressing, and documenting key tech incidents, enhancing resilience and reducing incident recurrence through effective problem management and adopting practices like SRE, supporting change management, and promoting a risk-aware culture, prioritizing customer-centric technology changes.

    You will collaborate globally to transform service delivery, emphasizing resilience, agility, and innovation. You will balance service reliability with supporting new technology trends and digital/data initiatives.

    Your Role


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