Software Engineer Customer Service - Canberra - Mühlbauer GmbH & Co. KG

    Mühlbauer GmbH & Co. KG
    Mühlbauer GmbH & Co. KG Canberra

    1 week ago

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    Description

    Job Overview:


    As a dedicated technical professional, you will be responsible for ensuring the smooth operation of Mühlbauer machines by troubleshooting hardware and software malfunctions.


    Key Responsibilities:


    1. Install and configure new equipment software
    2. Analyze and rectify hardware and software issues on Mühlbauer machines
    3. Provide 1st and 2nd level IT support through written communication, phone calls, and remote maintenance
    4. Implement software updates to ensure optimal system performance
    5. Configure and test Mühlbauer software for seamless integration
    6. Conduct customer tests and training sessions
    7. Offer support during the ramp-up phase to ensure customer success
    8. Administer, maintain, and optimize software systems for maximum efficiency
    9. Occasionally take on-call duties to address urgent technical issues
    10. Participate in short to mid-term service trips worldwide to provide technical expertise
    11. Prepare comprehensive service reports and customer documentation

    Required Skills and Qualifications:


    1. Completed university or technical college education in a relevant field
    2. Proficiency in SQL and Oracle databases
    3. Hands-on experience with Linux operating systems
    4. Basic knowledge of programming languages such as C++, C#, or Java
    5. Familiarity with general IT systems including MS-Office, Windows, and VM
    6. Ability to travel worldwide for service trips
    7. Excellent communication and interpersonal skills
    8. Strong English language skills, both written and spoken
    9. Capacity to work effectively in a team environment
    10. Hold a valid class 3/B driver's license

    What We Offer:


    1. A modern working environment with a friendly and collaborative team
    2. Opportunities for extensive further development of your skills and competences
    3. Comprehensive support from experienced professionals
    4. Vacation and Christmas bonus as a token of appreciation
    5. Attractive industry-oriented remuneration package
    6. Permanent employment contract with opportunities for growth


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