- Install and configure new equipment software
- Analyze and rectify hardware and software issues on Mühlbauer machines
- Provide 1st and 2nd level IT support through written communication, phone calls, and remote maintenance
- Implement software updates to ensure optimal system performance
- Configure and test Mühlbauer software for seamless integration
- Conduct customer tests and training sessions
- Offer support during the ramp-up phase to ensure customer success
- Administer, maintain, and optimize software systems for maximum efficiency
- Occasionally take on-call duties to address urgent technical issues
- Participate in short to mid-term service trips worldwide to provide technical expertise
- Prepare comprehensive service reports and customer documentation
- Completed university or technical college education in a relevant field
- Proficiency in SQL and Oracle databases
- Hands-on experience with Linux operating systems
- Basic knowledge of programming languages such as C++, C#, or Java
- Familiarity with general IT systems including MS-Office, Windows, and VM
- Ability to travel worldwide for service trips
- Excellent communication and interpersonal skills
- Strong English language skills, both written and spoken
- Capacity to work effectively in a team environment
- Hold a valid class 3/B driver's license
- A modern working environment with a friendly and collaborative team
- Opportunities for extensive further development of your skills and competences
- Comprehensive support from experienced professionals
- Vacation and Christmas bonus as a token of appreciation
- Attractive industry-oriented remuneration package
- Permanent employment contract with opportunities for growth
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Software Engineer Customer Service - Canberra - Mühlbauer GmbH & Co. KG

1 week ago

Description
Job Overview:
As a dedicated technical professional, you will be responsible for ensuring the smooth operation of Mühlbauer machines by troubleshooting hardware and software malfunctions.
Key Responsibilities:
Required Skills and Qualifications:
What We Offer:
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