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- Keep track of incoming change request in JIRA (Dashboards available), analyse them and complete within agreed SLAs.
- Investigate on recurring occurring challenges and issues within the tool and platform, report to L3 teams and follow escalation channels until resolved.
- Periodically update documentation and provide new procedural documentations when required.
- Be a team player and be able to provide training or backup for peers.
- Tertiary degree in a relevant technical discipline (Engineering / Computer Science / Software Engineering).
- Experience in Linux environment.
- Database knowledge(Postgres, SQL), Scripting ( Python, Bash) desirable.
- Experience in Payments or any retail technology products and services is a plus.
- Apart from above mentioned technical expertise, we look for someone who is: Customer & business oriented Committed, self-motivated, enthusiastic individual with a positive "can do" attitude. Work autonomously within a team environment. Must enjoy working within a changing and dynamic organisation. Ability to work well under pressure with the ability to set and manage priorities. Proven interpersonal skills in relating to developers, systems engineers and other technical specialists. Very good communication skills (both written and spoken) in English. Ability to comprehend complex, technical subjects. Ability to translate technical language and concepts to non-technical audiences. Attention to detail and quality of work. High level of reliability and integrity. Ability to work with different Cultures in a global and complex environment
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
- 12 weeks of paid parental leave for primary carers
- Lifestyle leave
- Employee stock purchase plan
- Access to Employee Assistance Program (EAP) plus more
Onboarding Specailist - Sydney, Australia - Worldline
Description
The Opportunity
The Onboarding specialist will be responsible for Customer store change requests and new store activations within agreed SLAs,Process improvements by testing in-house tools functionality and capacity and In case of incidents, is able to work under pressure to rollback changes applied to the stores.
Day-to-Day Responsibilities
What We Are Looking For
Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: