Customer Centre Representative - Melbourne, Australia - Zone IT Solutions

Description

We are seeking a Customer Centre Representative to join our team.

As a Customer Centre Representative, you will be responsible for managing customer accounts, scheduling appointments, and providing effective solutions to meet customer needs.

You will work closely with customers,

Field Technicians, and other personnel to ensure a positive customer experience. This is a fast-paced role that requires excellent communication skills, problem-solving abilities, and the ability to work under pressure. If you are customer-centric and have a proven track record in call center or customer service environments, we would love to hear from you


Requirements
To be successful in this role, you will: - Have proven experience in a fast-paced call center or customer service environment - Be customer-centric with a commitment to improving customer experience - Possess effective problem-solving skills and the ability to deliver timely resolutions - Be able to work under pressure and handle difficult customers - Have excellent communication skills to effectively interact with customers and other team members - Demonstrate analytical and technical skills, such as database management and telecommunication systems - Show a clear understanding of all processes and work instructions related to the role - Have a strong ability to listen and understand customers' issues - Display excellent time management and prioritization skills to meet targets