Service Solutions Expert - Melbourne - beBeeSkillset

    beBeeSkillset
    beBeeSkillset Melbourne

    1 week ago

    Job title: Customer Service Agent

    Description

    We are seeking a skilled Customer Service Representative to join our team.

    About the Role

    This role is focused on delivering exceptional customer experiences through efficient handling of critical card security tasks, including stopping/reissuing lost/stolen cards and processing unauthorized transaction disputes.

    • You will also be responsible for maintaining customer accounts by arranging payments, updating details, issuing statements and changing PINs.
    ,

    You are expected to provide accurate and timely responses with respect and empathy. Document all interactions and strive for excellent customer satisfaction on every call.

    The ideal candidate should have strong communication skills, computer proficiency and a willingness to learn further in an innovative environment with comprehensive resources available.
    This includes developing further your technical capabilities within this dynamic field whilst helping you grow professionally so that you can embrace new opportunities as they arise; we encourage continuous learning across various disciplines which would help foster growth within yourself thus contributing positively towards achieving organizational goals efficiently.


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