- Leverage trade lane & market knowledge to service PSA BDP customers & assist our Sales team to gain market advantage.
- Utilize relationships with vendors in Trucking, Rail, Ocean Freight, Airfreight, and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.
- Provide quotations for PSA BDP Australia 'house accounts'.
- Provide quotations for Global PSA BDP Offices & Agents.
- Track and trace shipments for our customers as required.
- Assist Sales & Business Development to quote new opportunities.
- Manage compliance inquiries for our customers, ensuring we comply with PSA BDP policies and regulatory compliance.
- Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers).
- Ensure timely and accurate information is entered into our operating system.
- Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies).
- Order Management, assisting our customers in coordination of their Import orders.
- Order Status Reporting (Using CargoWise order manager).
- KPI reporting to our customers as required.
- Operational Problem Solving with PSA BDP Offices, Agents.
- Work with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, and Agents.
- Candidates should have 3+ years freight forwarding experience.
- Knowledge of ocean freight, air freight, and value-added solutions in the logistics industry.
- Strong relationship-building and management skills.
- Knowledge of rate procurement and quoting.
- Experience seeking face-to-face appointments with new and existing customers.
- A results-driven mindset to achieve sales KPI's and targets.
- Strong communication, organization, and interpersonal skills.
- Ability to self-manage, multi-task, and work autonomously.
- A team player with a strong desire to go above and beyond for customers and internal stakeholders.
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Customer Service Representative - (7046) - Victoria - Bdp International
5 hours ago

Description
Customer Service Representative
The Customer Service team is focused on providing exceptional customer service to our customers and global PSA BDP offices & agents.
Key Responsibilities:
Requirements:
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Service Representative
Schneider Electric- Melbourne
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Service Representative
Full time One Power- Melbourne
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Service Representative
Full time Schneider Electric - Global- Melbourne
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Service Representative
Full time Schneider Electric - Global- Melbourne
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Customer Service Representative
Tbwa Chiat/Day Inc- Melbourne
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Customer Service Representative
Full time Access Hardware Ltd- Melbourne
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Customer Service Representative
Allianz Popular Sl.- Melbourne
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Guest Service Representative
Stamford Hotels and Resorts- Melbourne
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Membership Services Representative
Fitness & Lifestyle Group- Melbourne
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Customer Service Representative
Full time Tbwa Chiat/Day Inc- Melbourne
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Customer Service Representative
Retailworld Resourcing PTY Ltd.- Melbourne
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Customer Service Representative
CKE Restaurants- Melbourne
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Customer Service Representative
One Power- Melbourne
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Customer Service Representative
Avis Budget Group- melbourne
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Customer Service Representative
Tbwa Chiat/Day Inc- Melbourne
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Membership Services Representative
Fitness & Lifestyle Group- Melbourne
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Field Services Representative
Heidelberg- Melbourne
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Customer Service Representative
Connecteam- Melbourne
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Customer Service Representative
Woolworths Limited- Melbourne
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Customer Service Representative
Full time Avis Budget Group- Melbourne
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Customer Service Representative
Bluestar Global Logistics AU Pty Ltd- Melbourne