Customer Service Representative - (7046) - Victoria - Bdp International

    Bdp International
    Bdp International Victoria

    5 hours ago

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    Description

    Customer Service Representative

    The Customer Service team is focused on providing exceptional customer service to our customers and global PSA BDP offices & agents.

    Key Responsibilities:

    • Leverage trade lane & market knowledge to service PSA BDP customers & assist our Sales team to gain market advantage.
    • Utilize relationships with vendors in Trucking, Rail, Ocean Freight, Airfreight, and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.
    • Provide quotations for PSA BDP Australia 'house accounts'.
    • Provide quotations for Global PSA BDP Offices & Agents.
    • Track and trace shipments for our customers as required.
    • Assist Sales & Business Development to quote new opportunities.
    • Manage compliance inquiries for our customers, ensuring we comply with PSA BDP policies and regulatory compliance.
    • Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers).
    • Ensure timely and accurate information is entered into our operating system.
    • Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies).
    • Order Management, assisting our customers in coordination of their Import orders.
    • Order Status Reporting (Using CargoWise order manager).
    • KPI reporting to our customers as required.
    • Operational Problem Solving with PSA BDP Offices, Agents.
    • Work with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, and Agents.

    Requirements:

    • Candidates should have 3+ years freight forwarding experience.
    • Knowledge of ocean freight, air freight, and value-added solutions in the logistics industry.
    • Strong relationship-building and management skills.
    • Knowledge of rate procurement and quoting.
    • Experience seeking face-to-face appointments with new and existing customers.
    • A results-driven mindset to achieve sales KPI's and targets.
    • Strong communication, organization, and interpersonal skills.
    • Ability to self-manage, multi-task, and work autonomously.
    • A team player with a strong desire to go above and beyond for customers and internal stakeholders.


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