Senior Manager - New South Wales - Visa Inc.

Description

Visa Consulting & Analytics (VCA) Advisory division supports clients with strategy, proposition development, loyalty programs operational optimization customer engagement business profitability

About Us:

• We have teams embedded with clients leading long-term engagements delivering value through implementation execution services.
• We are closely connected to the broader VCA team sharing knowledge bringing best practices Visa client success

The Role:

1. You will own customer communications strategy execution migration program within client environment
2. Lead squad end-to-end communications strategy execution migrate customers impacted channels timely effective communication
< li > Manage plan stakeholder approvals delivery across multiple communication methods asset creation scheduling deployment customer notifications track campaign performance messaging feedback insights Lead analyst resource build queries segmentation strategies waterfall flows coordinate internal external vendors exception handling bounce-back coverage document processes key learnings artefacts reused throughout client organization Solution-mind set – championing problem-solving techniques addressing opportunities challenges meeting specific objectives Active Contributor Team Success - participating achieving goals removing obstacles high-Impact Communication Building Strategic Work Relationships Establish good interpersonal relationships convey information ideas focused compelling drive others thoughts actions experience developing collaborative facilitating work accomplished Translation complex challenges defined communication strategies showcasing impacts considerations develop deliver campaigns market think like Customer show empathy Customer experience essential Clearly conveying projects management skills prioritizing stakeholders Excellent presentation written capabilities tracking message optimisation Familiar digital marketing email SMS web tools communicating architects UX developers managing exception handling Developing aptitude upskill multiple digital capabilities Technical competence communicate architecters practitioners Teams What Will Also Help Experience consumer banking financial services Start-up agency welcomed Financial Institution Banking customer communications product capability City-wise new employees joined expertise benefits introduced sentiment speed career growth diverse culture safe healthy respectful inclusive workplace open environments visible positive image acceleration transparency Investor at side I you differences Of hospitality love performing travel people unemployment bank could shame stress servant starting $$ solutions 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