Senior Escalation Manager - Sydney

The Global Service Organisation team deliver outstanding levels of service and satisfaction to our clients by creating, · operating and continuously improving a robust operational framework that is well communicated, · transparent and proactive.Pega is changing the way the world ...

At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. · ...

We are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. · ResponsibilitiesCustomer Resolution: Act as an internal expert to resolve longer-run ...

+ Overview · With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and servic ...

We create software that the world's best brands use to deliver exceptional frontline experiences, · build high-performing teams,and design products people love.As a member of this team,you will manage customer and executive escalations with care and expertise. · ...

We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. · Act as an internal expert to resolve longer-running, sensitive, or escalated issues and identify an ...

We are looking for a Senior Escalation Manager to join our Support Team in Sydney. As a key member of the team, you will play a critical role in delivering exceptional service to our partners and customers. · ...

Deliver exceptional service to Wiise partners and customers as a Senior Escalation Manager within the Support Team. Provide triage, advice, and technical support ensuring timely and effective resolutions that meet our service level agreements. · ...

We are looking for a Senior Escalation Manager to join our Support Team at Wiise.As a senior member of the team you will mentor colleagues and drive continuous improvement in support operations. · ...

As an Enterprise Contract and Escalation Manager, you will bridge the gap between complex commercial agreements and high-level technical resolution. · You will be responsible for drafting precise Scopes of Work (SOW) for onsite engineering services and managing the end-to-end lif ...

We are seeking an Escalation Management Senior Specialist to join our team at Qualtrics. As a member of this team, you will manage customer escalations with care and expertise. · ...

We operate in a collaborative environment where technical expertise directly impacts client satisfaction. · As Senior Technical Escalation Manager you'll Owncritical client Situations from start to finish,Provide hands-on technical troubleshooting by working directly with client ...

+Join CE&S and help us accelerate AI transformation for our customers and the world. · +Partner with engineering, operations, and stakeholder teams to engage the right resources and drive timely resolution of escalated customer issues. · Own account-aligned customer incidents end ...

We drive cross-company alignment and execution ensuring consistently exceed customers expectations every interaction whether in-product digital or human-centered CE&S responsible all up services including consulting customer success support Microsoft portfolio solutions products ...

We are looking to hire a self-motivated, customer focused Systems Administrator to join our Corporate IT team. · ...

Conduct all aspects of capacity planning, performance monitoring and tuning of specific infrastructure components, implement new releases as required and investigate and install new releases and patches to ensure the stability and availability of technology infrastructure service ...

We're looking for an Escalation Manager to own and drive the resolution of high-impact customer escalations across the Australian region. · Own and manage standard and critical customer escalations across Australia and APACAct as the central point of coordination, pulling togethe ...

Schedule: · Mondays to Fridays, 8:00 am to 5:00 pm, Westlake Village, CA, USA, Pacific time · With 1-hour unpaid break · Responsibilities: · Customer Interaction: Answer and manage incoming calls, emails, and chat inquiries in a courteous and professional manner. · Scheduling and ...

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. · ...

The Executive Premier Support Office (EPSO) is a newly established team within Uber's Global Escalations organization, focused on delivering high-priority support to Uber's most critical stakeholders. · We're looking for a Program Specialist to join this specialized team and mana ...