Advanced Technical Support Engineer - Macquarie Park, Australia - Schneider Electric

Schneider Electric Macquarie Park, Australia

1 week ago

Full time

Description

Job Description

We have an exciting opportunity for an experienced Advanced Technical Support Engineer (Digital Power) to join our Customer Experience team. Our team's mission is to be Customer's first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement.

Based in Macquarie Park, Sydney, this role will report into Advanced Technical Support Manager. You'll improve Customer Satisfaction by providing a high level of Advanced Technical Support for our Digital Power offer. You will create stability and confidence in the market by providing Customers and Schneider Electric business units with guidance in the correct implementation of Schneider Electric products, with consideration given to customer expectations and business measurements. You will be a trusted advisor and business developer, identifying uncovered needs and proposing our products, solutions and services.

Key operational responsibilities will include:

Consulting with and advising customers (end-users, system integrators, panel builders, distributors, consultants and contractors) on the best solutions to their technical issues in accordance with standard processes, procedures and safety guidelines
Remote configurations assist of various Drives, Soft Starters and Engineered Drive Systems
Knowledge transfer via technical documentation such as FAQ Articles, Video FAQ, White Papers, Application Notes and Trainings
Driving product improvements and learning new technologies every day
Identifying growth opportunities and proposing our products, solutions and services

About you:

You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium services offering to customers. You are customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.

In addition, you possess the following relevant skills and attributes to be successful;

Diploma/Degree in Electrical, Electronic, Power, Process Automation, Mechatronic, Chemical, Software or Computer Engineering, or Trade Qualification with relevant experience. Product specific training and qualifications desirable
Knowledge in programming, installation, troubleshooting, diagnosis and problem solving
Understanding of Australian Electrical Standards and Regulations
Customer service, conflict resolution and business risk

We're a great place to work but we are continually striving to be the best place to work, join us and see how

#IMPACTmakers

#SEGreatPeople

#LI-SF2

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Software Technical Support Engineer

4 days ago

Schneider Electric Macquarie Park, Australia Full time

Job Description · At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting edge technology to ...
Manufacturing Engineering Manager

3 days ago

Saluda Medical Macquarie Park, Australia

**About Saluda Medical · **Saluda Medical **is the pioneer in closed-loop Spinal Cord Stimulation (SCS), a ground-breaking SCS therapy that can measure the spinal cord's response to stimulation and make real-time adjustments to therapy. We are a cutting edge, progressive Australi ...
Technical Lead

1 week ago

Optus Macquarie Park, Australia

**Technical Lead**: · **Date**:14-Apr-2023 · **Location**: Macquarie Park, Australia · **Company**:Singtel Group · **Job Summary** · Are you a technical leader who lives and breathes innovation and dreams of empowering developers to reach new heights of productivity and efficienc ...
Project Administrator

6 days ago

Aegros Therapeutics Pty Ltd Macquarie Park, Australia

**Who we are** · Aegros is Latin for 'Patient'. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access. · At Aegros we believe access to l ...
Desktop Network Euc

2 days ago

EIL Global Macquarie Park, Australia

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. ...
Gis Analyst

4 days ago

Transport For NSW Macquarie Park, Australia

**GIS Analyst - 10 Month Fixed Term Opportunity**: · - Organisation/Entity: Transport For NSW- Job category: Manufacturing, Transport & Logistics- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Fixed Term Full-Time- Salary range: $ $ You may h ...
Graduate Quality

3 days ago

Saluda Medical Macquarie Park, Australia

The primary role is to assist and support in conducting and developing Quality Control Inspections - receiving, in process and final - for an implantable medical device manufacturer. This position would suit entry level graduate engineer ...
Project Administrator

4 days ago

Aegros Therapeutics Pty Ltd Macquarie Park, Australia

Aegros is Latin for 'Patient'. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access. · At Aegros we believe access to life saving therap ...
Digital Accessibility Enginee

1 week ago

Coles Group Macquarie Park, Australia

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your im ...
Civil Engineering Technician

1 day ago

N Moit & Sons (NSW) Pty Ltd Macquarie Park, Australia

**Moits** is a family-owned industry leader in excavation, demolition, logistics and civil works renowned for safety, quality, and environmental sustainability. We are primed for a strong growth agenda and our projects range in size, value, and degree of complexity across multipl ...
Technical Design Manager

1 week ago

Transport For NSW Macquarie Park, Australia

Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Fixed Term Full-Time- Salary range: An attractive remuneration package**You want to play a part in making NSW a better place to work ...
Revit Draftsperson

1 week ago

ABC Consultants Pty Ltd Macquarie Park, Australia

**_Our Opportunities_** · At ABC, you will be surrounded by a competent and friendly team. Every team member is valuable, and our hardworking team is cohesive and supportive. Professional development and variety abound with the quantity and sheer size of our exciting projects, ra ...
Structural Drafter

1 day ago

Freyssinet Macquarie Park, Australia

**General information**: · **Affiliated entity **:Freyssinet Australia and New Zealand is a multifaceted specialist contractor providing innovative solutions for remediation, post-tensioning, and specialist civil engineering. We have an unrivalled reputation in specialised civil ...
Technical Design Manager

4 days ago

Transport For NSW Macquarie Park, Australia

Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Fixed Term Full-Time- Salary range: An attractive remuneration packageYou want to play a part in making NSW a better place to work, ...
Workplaces Systems and Data Officer

4 days ago

Transport For NSW Macquarie Park, Australia

Organisation/Entity: Transport For NSW- Job category: Manufacturing, Transport & Logistics- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Permanent Full-Time- Salary range: $ $ If you're after impact, there's no other organisation in Australi ...
Principal Lead Tunnel Structures

1 week ago

Transport For NSW Macquarie Park, Australia

Organisation/Entity: Transport For NSW- Job Category: Engineering- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: Employment Type: Permanent Full-Time- Salary Range: $ $ **About us** · Transport for NSW keeps our State moving by providing safe, integrated and efficient ...
Business Engagement Manager

1 week ago

Transport For NSW Macquarie Park, Australia

**Business Engagement Manager**: · - Organisation/Entity: Transport For NSW- Job category: Information & Communication Technology- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Fixed Term Full-Time- Salary range: $ $ You can be part of the te ...
Solutions Consultant

3 days ago

DXC Technology Macquarie Park, Australia

**Why join DXC Technology?** · DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to ...
Data Administrator

1 week ago

Transport For NSW Macquarie Park, Australia

**Data Administrator**: · - Organisation/Entity: Transport For NSW- Job category: Information & Communication Technology- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Fixed Term Full-Time- Salary range: $ $ You can be part of the team that e ...
BI Data Modeller

2 days ago

Transport For NSW Macquarie Park, Australia

Organisation/Entity: Transport For NSW- Job category: Information & Communication Technology- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: Employment type: Fixed Term Full-Time- Salary range: $ $ You can be part of the team that enables significant service i ...