IT Support Analyst - Melbourne, Australia - Experis ManpowerGroup Sp. z o.o.

Description

• Initial 6-month contract with possibility of extension
• Hybrid working environment, 2 days in the office
• Opportunity to provide valuable support across core business systems

As a Support Analyst, you'll play a pivotal role in delivering high-quality technical and operational support across all core applications and business systems. You'll provide expertise in maintaining and optimising these business-critical systems, ensuring seamless operations and maximising efficiency. Additionally, you'll assist in defining enhancement requirements, managing execution, and fostering proactive communication with stakeholders, including vendors and consultants.

Key Responsibilities:

• Provide Level 1 and Level 2 technical, operational, and business support for core business systems and applications.
• Manage application and operational queue, triaging and resolving incidents within agreed service levels.
• Maintain system performance, optimisation, and lifecycle management.
• Support systems integration's and processes, ensuring seamless operations.
• Drive continuous improvement initiatives to enhance service delivery and end-user experience.

Experience that will help you be successful in this role:

• Experience in a similar role providing Level 1 & 2 application support.
• ITIL Incident, Problem, and Change Management experience.
• Proficiency in relevant technologies and platforms, including SQL, .NET, and integration tools.
• Experience with the following will be highly regarded, SQL, CRM, JIRA, Pinforce, Goldcare, Kofax, Doc Assembler, Microsoft SharePoint and Power Platform
• Experience in testing and project management methodologies.
• Demonstrated customer service focus and ability to maintain relationships.

If you're passionate about driving excellence in technical support and contributing to meaningful outcomes, we want to hear from you

Avi Naidu
Recruitment Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856