Mining Account Manager - North Mackay
1 day ago
Job description
Alfabs Group is a long-established, ASX-listed provider of turnkey solutions for complex, high-profile projects across the Infrastructure, Mining, Ports & Construction sectors.
Alfabs Mining is a leading provider of mining solutions, known for exceptional service, quality products, and a safety-first culture. As part of our Strategic Growth Plan and Queensland expansion, we're seeking a highly skilled and motivated Mining Account Manager – QLD to help grow our footprint and deepen relationships across key Queensland mining regions.
Position Overview
You will own and grow a portfolio of client accounts for Alfabs Mining with a specific focus on building our Queensland presence. The role blends relationship management with new business development, ensuring best-in-class service while expanding market share. Success looks like a healthy pipeline, satisfied clients, and consistent delivery against revenue targets.
Key Responsibilities
- Lead customer service and account management for allocated clients; act as primary point of contact to resolve issues and escalate promptly when needed.
- Drive Queensland market growth: open doors, build networks, develop local partnerships, and convert new opportunities aligned to our QLD expansion roadmap.
- Develop and maintain trusted advisor relationships with client stakeholders and executive sponsors.
- Collaborate with internal teams (Customer Service, Product, Operations) to deliver "Quality on Time" outcomes.
- Prepare accurate forecasts, pipeline and projection reports; track key metrics (quarterly results, annual forecasts) and recommend course-corrections.
- Maintain strong product knowledge across the hire fleet and technical specs, matching client needs to the right solutions.
- Provide commercial support on proposals, variations, claims and contract amendments.
- Champion Alfabs' safety, quality and continuous-improvement standards in every client interaction.
Skills & Experience
- Relevant tertiary qualifications in Business Administration, Sales or related field; current driver's licence.
- Experience in the underground mining industry (or similar) is desirable.
- Proven success in account management / customer service with a track record of winning and growing accounts.
- Strength in communication, negotiation, analysis and problem-solving; commercially pragmatic and solutions-focused.
- Proficiency with CRM software and MS Office.
- Deep understanding of the coal mining industry and related equipment is highly regarded.
- Ability to manage multiple accounts while maintaining sharp attention to detail.
- Comfortable with regular travel to client sites and operations across QLD.
Why Alfabs Mining?
- Competitive salary and benefits package.
- Direct impact on a growth market as part of an ASX-listed group.
- A supportive, innovative and high-performance culture committed to safety, quality and operational excellence.
- Career development with exposure to major clients and projects.
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