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- Manage patient travel and accommodation bookings.
- Process and approve patient applications for financial assistance.
- Maintain accurate records and reports on patient data.
- Collaborate with internal stakeholders to ensure efficient patient care.
Patient Services Officer - Burnie - This Is An It Support Group

Description
The Patient Travel Assistance Scheme (PTAS) is a vital program that provides financial assistance to patients and their escorts for travel and accommodation costs. The role of the Patient Services Officer involves:
• Establishing eligibility for patients and their escorts under the PTAS, including inpatients and outpatients from Tasmanian health facilities requiring transfer or treatment in other states.
• Receiving and managing patient travel enquiries via phone, email, and face-to-face interactions.
• Facilitating airline and accommodation reservations for patients and approved escorts.
• Accurately maintaining the Statewide PTAS database, capturing essential details such as patient information, travel and accommodation costs, and medical procedures undertaken.
• Collaborating with referring specialists, medical teams, and other stakeholders to ensure seamless patient care.
• Providing exceptional customer service, ensuring clear communication, and resolving any issues efficiently.
• Maintaining accurate records and reporting requirements for Executive FYI purposes.
Key Responsibilities:
This is an exciting opportunity to work in a dynamic team environment, making a real difference in the lives of patients and their families.
Work Details:
• Full-time position, 76 hours per fortnight.
• Fixed-term contract, 6 months.
• Commencing as soon as possible.
• Negotiable hours may be discussed with the successful applicant.
Location: Parkside, 1 Strahan Street, Burnie, Tasmania.
Salary: $66,049 to $70,993 per annum, plus 11.5% superannuation contribution.
Benefits: Professional development opportunities, accelerated pathways, excellent leave benefits, and access to fitness facilities.
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