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  • Patient Services Officer - Burnie - This Is An It Support Group

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    Description

    The Patient Travel Assistance Scheme (PTAS) is a vital program that provides financial assistance to patients and their escorts for travel and accommodation costs. The role of the Patient Services Officer involves:

    • Establishing eligibility for patients and their escorts under the PTAS, including inpatients and outpatients from Tasmanian health facilities requiring transfer or treatment in other states.

    • Receiving and managing patient travel enquiries via phone, email, and face-to-face interactions.

    • Facilitating airline and accommodation reservations for patients and approved escorts.

    • Accurately maintaining the Statewide PTAS database, capturing essential details such as patient information, travel and accommodation costs, and medical procedures undertaken.

    • Collaborating with referring specialists, medical teams, and other stakeholders to ensure seamless patient care.

    • Providing exceptional customer service, ensuring clear communication, and resolving any issues efficiently.

    • Maintaining accurate records and reporting requirements for Executive FYI purposes.

    Key Responsibilities:

    • Manage patient travel and accommodation bookings.
    • Process and approve patient applications for financial assistance.
    • Maintain accurate records and reports on patient data.
    • Collaborate with internal stakeholders to ensure efficient patient care.

    This is an exciting opportunity to work in a dynamic team environment, making a real difference in the lives of patients and their families.

    Work Details:

    • Full-time position, 76 hours per fortnight.

    • Fixed-term contract, 6 months.

    • Commencing as soon as possible.

    • Negotiable hours may be discussed with the successful applicant.

    Location: Parkside, 1 Strahan Street, Burnie, Tasmania.

    Salary: $66,049 to $70,993 per annum, plus 11.5% superannuation contribution.

    Benefits: Professional development opportunities, accelerated pathways, excellent leave benefits, and access to fitness facilities.


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Patient services officer