Operations Support Officer - Brisbane QLD, Australia
19 hours ago
Job description
Operations Support Officer – ForHealth GroupForHealth is one of Australia's largest primary healthcare providers, committed to accessible, patient-centred care.
We're looking for an experienced and proactive Operations Coordinator to support the Head of Operations and regional leadership teams across key state initiatives, GP retention, business development, and operational excellence.
This role is ideal for someone who enjoys partnering with leaders, improving systems, building culture, and driving outcomes across multiple medical centres.
About the Role
We are seeking an experienced Operations Support Officer with proven Compliance experience, for the permanent role based in our QLD Medical State Office.
This role plays a critical part in analysing complex operational and financial data, identifying risks and inefficiencies, and developing effective, compliant, and commercially sound business solutions.
You will work closely with the Leadership Team, Finance, Operations, and Practice Managers to ensure compliance obligations are met while supporting sustainable business growth built on exceptional patient care.
Key Responsibilities
Monitor, report on, and address operational, contractual, and regulatory compliance across the business
Analyse complex operational and financial data to identify risks, trends, and improvement opportunities
Ensure compliance of Health Care Professionals (HCPs) in line with contracts, agreements, and internal procedures
Prepare and deliver high-level compliance, performance, and efficiency reports to senior stakeholders
Provide timely, practical compliance advice to leadership, operations, and practice teams
Identify process inefficiencies and recommend solutions to optimise business performance
Oversee accreditation, GP contract compliance, WHS, risk management, and policy adherence
Monitor incentives, billing compliance, debtor reporting, and utilisation metrics
Support GPs and Practice Managers to meet compliance requirements, KPIs, and targets
Develop and maintain compliance monitoring tools, dashboards, and reporting frameworks
Promote a strong culture of compliance through education, awareness, and collaboration
Identify tender, funding, and growth opportunities in collaboration with internal and external stakeholders
About You
Minimum 5 years' experience in a compliance, audit, or risk role within medical or financial services
Strong analytical, reporting, and stakeholder engagement skills
High attention to detail with a commercial and solution-focused mindset
Proven ability to influence and negotiate with senior stakeholders to achieve compliance outcomes
Advanced Microsoft Office skills with confidence working across large datasets and reporting tools
Ability to thrive in a fast-paced, change-driven environment while managing competing priorities
Why Join ForHealth?
At ForHealth, our people are our lifeblood – we support, invest in, and grow our teams.
In addition to a supportive working environment, you'll enjoy:
20% off Dental treatments for you and your family
Employee Assistance Program (EAP) – 24/7 confidential support
Fitness Passport – access to discounted gym memberships for you and your family
Private health insurance discounts
Free onsite parking
If you're an experienced operations professional looking for a role where you can influence outcomes, support leaders and help drive meaningful change in primary healthcare, we'd love to hear from you.
ForHealth Group is committed to diversity and inclusion.
We welcome applications from people with:
Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages.
ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).
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