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    Senior Member Experience Officer - Queensland, Australia - Heritage Bank

    Heritage Bank
    Heritage Bank Queensland, Australia

    18 hours ago

    Default job background
    Full time
    Description

    About the role

    This position will be located at the Heritage Bank, Carindale Branch.

    We are dedicated to providing our members with exceptional experiences consistently. Being member-owned fuels our enthusiasm for our members. It is crucial to ensure that in every interaction, whether over the phone or in person, we deliver the correct solutions and desired outcomes. Connecting with our members on a personal level is vital for our success as it enables us to meet their financial needs and assist them in reaching their objectives.

    What you'll be responsible for

    • Assisting members with their transactional requirements and inquiries
    • Engaging in discussions based on needs to identify the best solutions for our members, consistently
    • Establishing relationships to aid members in achieving their long-term financial objectives
    • Educating members on utilizing digital and mobile banking tools to enrich their banking experience
    • Collaborating with your team to meet strategic objectives
    • Performing branch cash management tasks, including ATM maintenance
    • Ensuring accurate and timely personal lending submissions in compliance with regulatory and responsible lending requirements
    • Providing support to the Branch Manager

    How you can contribute

    We are seeking team members who are inspired by delivering positive customer outcomes. You should be a confident communicator, genuinely interested in assisting people. Successful candidates will also possess cash handling and reconciliation experience, digital proficiency, and a knack for quickly grasping new systems. Prior experience in a customer service position and banking would be advantageous.

    Why you'll enjoy working with us

    At the core of 'People First' are our team members, and we are dedicated to establishing an exceptional work environment where you feel supported, can grow professionally, and proudly advocate for our members and our organization.

    We provide various appealing benefits for our team members, including opportunities for career advancement, discounts on financial products and services, and recognize the contributions of our employees through our peer-driven acknowledgment program.

    Joining our team means becoming part of a diverse, welcoming, and driven group of individuals who strive to make a positive impact daily for our members, community, and the environment.

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