Assistant Venue Manager - Mount Isa, Queensland

Job summary

This is a dynamic and experienced Assistant Manager role, working side by side with our General Manager, and making your mark in one of Queensland's most exciting hospitality destinations.

Responsibilities

• Support the General Manager in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation.
• Inspire and mentor your team, driving a positive and productive culture focused on excellence, customer service, and continuous improvement.
• Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout.
• Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets.
• Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements.

Qualifications

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager's License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Job description