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    IT Support Specialist - Melbourne, Australia - Capital

    Capital
    Capital Melbourne, Australia

    1 month ago

    Default job background
    Full time
    Description
    Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment?

    Join our team at as an IT Support Specialist, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you

    Responsibilities:
    • Receiving and handling user requests in the scope of IT support
    • Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
    • Creating user instructions and keeping them up to date
    • Access granting to internal services/applications
    • Administration of the corporate messenger and mail system
    • Keeping and maintaining IT Assets inventory
    • Assistance in device management
    Requirements:
    • Confident knowledge of the PC hardware, software, and various OS
    • Responsible attitude to assigned tasks, attentiveness
    • Practical experience in managing global corporate IT systems (Google Workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
    • Excellent problem-solving skills and ability to diagnose and resolve technical issues
    • Strong communication skills, both written and verbal
    • Experience in a self-driven role within a technology-focused organization
    • Strong interpersonal skillsю
    Will be as advantage:
    • Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)
    • Understanding of ITIL
    • Experience with Jira/Confluence
    • Proficient in Mobile Device Management (MDM) and identity providers like Okta
    What you get in return:
    • Competitive Salary
    • International Team Collaboration
    • State-of-the-art Equipment
    • Generous Annual Leave Policy
    • Employee Referral Program
    • Comprehensive Private Medical Insurance
    • Annual Global Performance Review Cycle
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