Customer Service Advisor - Melbourne
4 weeks ago
Job summary
We give small and medium-sized businesses cloud-based technology solutions that enable them to manage all the hassles of running and growing a business so business owners can get back to doing what they love.You'll join our Global Operations Contact Centre as the first point of contact for our fitness wellbeing consumers around the world.
This helps our customers focus on what they do best engaging with members and growing their business Our people act an extension of our customers teams with industry leading technology payment capabilities value-added servicesThe support team core success global business want be role models customers You will first point contact trusted brand
Your role based Melbourne office serve Australian New Zealand you need cultural awareness language interactions may differ region Training provided simply ask willing learn flex style tone region
- Answer phone calls/emails/chats polite prompt manner provide high level customer service high first-time resolution rate
- Manage telephone email communication clients customes relation service contracts us Resolve first line customer queries associated accounts payment contracts contractual relationships Report complex issues raised consumers/customers escalate necessary Engage overdue balances collection relevant Collections policies maintain individual areas system ledger telephone written correspondence Identification progress chasing resolution queries query management system Record activity communication Administration system Accurately update internal external systems tools required Follow defined scripts directions support negotiation time time define
Job description
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