- Supervise and coach the front-line member engagement team to provide a consistent and high level of service to members and guests to drive acquisition and member retention.
- Support the Manager, Customer Experience and Sales to achieve sales budget.
- Responsible for rostering, payroll, budget control, on the job training and compliance requirements.
- Act as an escalation point responding to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.
- Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy.
- Extensive experience leading a front-line team with focus on customer experience and continuous improvement.
- Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.
- Excellent interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.
- Excellent organisational and time management skills and attention to detail.
- Proficient skills in Microsoft Office applications, including database management.
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the New Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)
-
Customer Experience Assistants at
1 week ago
Scene to Believe Chatswood, AustraliaABOUT US · Welcome to a place where magical experiences and memories are created. Scene to Believe are the magic makers behind the scenes at almost every Santa photo set in shopping centres across Australia and New Zealand. Each year we search the country for Christmas staff that ...
-
Customer Experience Specialist
1 week ago
Bridgestone Australia Eastwood, AustraliaJoin a global leader and trusted brand · - Design and optimise our customer experience · - Competitive salary, incentive scheme, and employee benefits · Build and maintain our customer journey maps. Drive customer projects. If you have experience with CX / CRM we want to hear fro ...
-
Customer Experience Officer
2 hours ago
Lane Cove Council Lane Cove, AustraliaLane Cove, Australia- Reference: · - **Full-time, permanent position - 35 hrs per week**: · - ** Generous employee benefits**: · - **Great team** · Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you s ...
-
Customer Experience Expert
1 week ago
O'Brien Glass Industries Limited Roseville, Australia**Do you love providing customers with the best positive experience?** · **Have a bubbly and outgoing personality?** · **Then this is the position for you** · Our Customer Service Team is the first point of contact to our AutoGlass customers. · Our Roseville Branch are looking fo ...
-
Customer Experience Expert
1 week ago
O'Brien Glass Industries Limited Artarmon, AustraliaOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. · Our Artarmon Branch are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running · - Monday - Frida ...
-
Customer Experience Specialist
4 days ago
O'Brien Glass Industries Limited Artarmon, Australia**Do you love providing customers with the best positive experience?** · **Have a bubbly and outgoing personality?** · **Then this is the position for you** · Our Customer Service Team is the first point of contact to our AutoGlass customers. · Our brand new Artarmon Branch are l ...
-
Customer Experience Specialist
5 days ago
O'Brien Glass Industries Limited Artarmon, AustraliaOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. · Our brand new Artarmon Branch are looking for an experienced Customer Service Specialist with Administration experience to start ASAP and be able to hit the ground running · - ...
-
Customer Experience Expert
3 days ago
O'Brien Glass Industries Limited Artarmon, Australia**Do you love providing customers with the best positive experience?** · **Have a bubbly and outgoing personality?** · **Then this is the position for you** · Our Customer Service Team is the first point of contact to our AutoGlass customers. · Our brand new Artarmon Branch are l ...
-
Customer Experience Specialist
1 week ago
O'Brien Glass Industries Limited Artarmon, Australia**Do you love providing customers with the best positive experience?** · **Have a bubbly and outgoing personality?** · **Then this is the position for you** · Our Customer Service Team is the first point of contact to our AutoGlass customers. · Our brand new Artarmon Branch are l ...
-
Customer Experience Assistants at
1 week ago
Scene to Believe Roseville, AustraliaABOUT US · Welcome to a place where magical experiences and memories are created. Scene to Believe are the magic makers behind the scenes at almost every Santa photo set in shopping centres across Australia and New Zealand. Each year we search the country for Christmas staff that ...
-
Customer Experience
1 week ago
Aurec Sydney, AustraliaSydney CBD NSW- $ $ Super per day- Contract/Temp**Customer Experience (CX) Design Lead** · *** · - **$ $1,056.31 per day + Super**: · - **ASAP Start - 20/05/24 · - Potential to Extend**: · - **Sydney CBD - WFH Flexible Hybrid Combination**: · - **Working within Government**: · - ...
-
Customer Experience
4 days ago
Scape Sydney, Australia**WHO WE ARE?** · Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and a ...
-
Customer Experience Optimization Manager
1 week ago
Nestle Operational Services Worldwide SA Rhodes, AustraliaAre you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee c ...
-
Team Leader Customer Experience
23 hours ago
Lane Cove Council Lane Cove, AustraliaLane Cove, Australia- Reference: · - **Newly established team**: · - ** Opportunity to make your mark**: · - ** Regular RDOs** · Are you looking for the chance to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exci ...
-
Customer Experience Officer
1 week ago
Kelsian Group Leichhardt, Australia**Be the Driving Force Behind Exceptional Service** · **ABOUT US** · In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease o ...
-
Customer Experience Officers
1 week ago
Kelsian Group Leichhardt, Australia**ABOUT US** · In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transpor ...
-
Customer Experience Specialist
1 week ago
Life Insurance Direct North Sydney, Australia**Join Our Team and Make an Impact in Financial Services** · Are you ready to embark on an exciting journey into the world of financial services? At Life Insurance Direct, we're not just a company; we're a powerhouse of opportunity for individuals like you who are eager to dive i ...
-
Customer Experience Lead
1 week ago
TPG Telecom Barangaroo, AustraliaWe've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology an ...
-
Customer Experience Manager
23 hours ago
Little Kingdom Childcare The Rocks, Australia**Salary: $70,000 pa** · **Little Kingdom Childcard** · **Location: Lvl4, 111 Harrington Street, The Rocks, NSW 2000** · We are looking for an experienced customer experience manager to be responsible for engaging with key customers (families and staff) by building and preserving ...
-
Fonda Mexican Chatswood, AustraliaABOUT US · Welcome to a place where magical experiences and memories are created. Scene to Believe are the magic makers behind the scenes at almost every Santa photo set in shopping centres across Australia and New Zealand. Each year we search the country for Christmas staff that ...
Coordinator, Customer Experience - North Ryde, Australia - Macquarie University
Description
PRIMARY DETAIL
A varied admin and front-line leader role based in a busy gym in North Ryde that contributes to a great experience for our members.
THE ROLE
Our Member Experience team is a key function within our centre. As our Coordinator, Customer Experience you will:
ABOUT YOU
To be successful in this role you need:
This role requires a criminal history check, First Aid and CPR certificate
ABOUT US
Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.
Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.
BENEFITS
OUR RECRUITMENT PROCESS
If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.
In the first instance general enquiries should be directed to Donna Pearce at or
To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.
If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.
If you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
16/05/2024 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.