- $120,636 - $133,328
- Develop and review operational procedures.
- Liaise effectively with both internal and external clients at all levels.
- Provide reports and advice to managers.
- Manage or participate in a range of it projects.
- Manage and deliver on competing priorities within tight timeframes.
- Guide staff in the resolution of complex technical problems.
- Executive Level 1
- Canberra, ACT
- $120,636 - $133,328
- Develop and review operational procedures.
- Liaise effectively with both internal and external clients at all levels.
- Provide reports and advice to managers.
- Manage or participate in a range of it projects.
- Manage and deliver on competing priorities within tight timeframes.
- Guide staff in the resolution of complex technical problems.
- upload a Curriculum Vitae
- provide contact details for 2 Referees.
- Start your application by clicking the "begin" button.
Assistant Director, IT Workplace Support - Canberra, Australia - Department of Employment and Workplace Relations
Description
About the Department of Employment and Workplace Relations
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces – supporting individuals and our nation to prosper.
The Role
The IT Workplace Support team provides face to face desktop support services to all users from the department and our client agencies across Australia. The team provides premier support services to Ministers, Senior Executives, Agency Heads and their support staff. We also provide ICT Stores, logistics, asset management and mobile telephony support services for the department. Please note that you will be required to work 100% from the office.
Duties and Responsibilities
The Assistant Director leads and supervises a team of technical staff providing second level desktop support services to the Department, Ministerial offices, and client agencies. The team is required to resolve incidents within agreed service levels and participate in project work and relocations.
In addition to supervising a large team, the EL1 is required to:
About the Department of Employment and Workplace Relations
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces – supporting individuals and our nation to prosper.
The Role
The IT Workplace Support team provides face to face desktop support services to all users from the department and our client agencies across Australia. The team provides premier support services to Ministers, Senior Executives, Agency Heads and their support staff. We also provide ICT Stores, logistics, asset management and mobile telephony support services for the department. Please note that you will be required to work 100% from the office.
Duties and Responsibilities
The Assistant Director leads and supervises a team of technical staff providing second level desktop support services to the Department, Ministerial offices, and client agencies. The team is required to resolve incidents within agreed service levels and participate in project work and relocations.
In addition to supervising a large team, the EL1 is required to:
Applicants are required to provide up to a two-page summary (no more than 1000 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.
In the eRecruit (the department's online recruitment system) you will also need to:
Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.
Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Negative Vetting 1 security clearance.
Please refer to the Job Information Pack for more information about the role.
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