Customer Experience representative - Homebush, Australia - CAE

    CAE
    CAE Homebush, Australia

    Found in: Talent AU C2 - 1 week ago

    Default job background
    Temps plein
    Description

    Rôle et responsabilités

    Customer Experience Representative

    We are opening a new training centre in Sydney, with world leading flight simulator training facilties for airlines. As our Customer Experience Representative you will be the first point of contact for staff, customer and interested parties regarding site related issues. You will play a key role in ensuring customer training sessions run smoothly and provide support to the effective running of the operation.

    Are you ready to:

  • Meet & greet clients on the first day of training, conduct safety briefings, be the main point of contact for any queries during training
  • Assist with clients CAE check-in processes to ensure collection of appropriate pa­perwork
  • Own customer service – you will be the primary point of contact responsible for providing on site client assistance to resolve problems and handle complaints. You will proactively promote and encourage customers to complete customer satisfaction surveys.
  • Take ownership of all general administration – monitoring and answering all incoming telephone calls, providing admin support to centre leaders and staff. You will be responsible for social events, managing stationary stocks, arranging couriers etc.
  • Plan and schedule – you will schedule resources to accomplish client training and instructor training. You will work closely with customer schedulers to plan annual schedules in advance.

    • Our ideal candidate:

  • Excellent Communication skills, written and oral
  • Self-motivated
  • Ability to work with multiple teams
  • An analytical mind, highly organised and the persistence to problem solve
  • Self-motivated and takes ownership of problem resolution activities
  • Ability to assess work requirements and time to complete a task
  • Excellent time management skills

    • CAE offers:

  • an environment where your initiatives will be recognized and valued.
  • the opportunity to work on a variety of projects on a multidisciplinary team.
  • flexible schedules.
  • attractive employee benefits.

    • Come share your passion with us

    Type d'emploi

    Régulier

    CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

    Énoncé sur l'égalité d'accès à l'empl oi

    À CAE, tout le monde peut contribuer à notre succès. Sans exception.

    Comme le reflète notre valeur principale "Un CAE", nous sommes fiers d'être une seule équipe passionnée, sans frontières et inclusive.

    À CAE, tous les employés sont accueillis indépendamment de leur race, de leur nationalité, de leur couleur, de leurs croyances, de leur sexe, de leur identité et de leur expression de genre, de leur orientation sexuelle, de leur handicap, de leur neurodivergence ou de leur âge.

    Dans cette offre d'emploi, le masculin générique est utilisé uniquement pour alléger le texte et désigne aussi bien le genre masculin, genre féminin ou diverses identités de genre.