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- Coordinating airfares for pre-packaged cruise bookings
- Managing customers flight deviation requests
- Upsell cabins where required to premium economy, Business and First.
- Ensuring frequent flyer details/ baggage/meals and seating allocation requests are in place at the time of booking
- Ability to search and book complex itineraries(stopovers/surface sectors etc )
- Understanding clients' needs and requirements and offering the best itinerary within budget requirements
- Sound travel industry product and cruise destination knowledge (advantage)
- Deliver timely and accurate details to ensure a smooth after booking journey
- Completing administrative functions associated with the position in an accurate and timely manner
- Ensuring Company policy and procedure is followed
- Time Management
- An ability to use a GDS
- productivity targets within allocated time
- Highly motivated, self-starter, organised
- Ability to work to deadlines and manage priorities
- Ability to work without supervision
- Innate ability to interpret customer demands and service proactively
- Attention to detail.
- Solutions orientated, positive attitude and approach
- Strong customer service ethic
- Ability to solution sell and deliver upsell targets
- A deep belief that what you are offering is the best available in the market
- Customer focused
- Ability to interpret customer requirements.
- Positive attitude and an ability to work in a team
- Strong written and verbal communications
- Autonomous and able to make decisions within delegated authority
- Able to follow instructions and deliver best possible outcomes to the customer.
- Quality orientated.
- GDS Amadeus (preferred) or Sabre/Galileo
Travel Consultant - Broadbeach, Australia - Ignite Travel
Ignite Travel
Broadbeach, Australia
1 week ago
Description
Job no: 515722Brand:
Ignite
Work type:
Full time
Location:
Queensland
Categories:
Leisure Travel & Retail
Experienced Travel Consultant - With a passion for air - Work from home/Hybrid OTE $85k+
We are looking for experienced Travel Consultants who has a passion for air.
This role is ideal for a Retail or Corporate consultant looking for a change and opportunity to work with Australia's leading Cruise package specialist - MyCruises.
Our air consultants manages the air elements of our bookings bookings after the initial sale.You will be expected to coordinate airfares for pre-packaged bookings and using your air fare knowledge present the best options for our customers using some of the worlds well known airlines.
Specific Duties:
Key Competencies:
Key Qualities:
System requirement (mandatory):