Travel Consultant - Broadbeach, Australia - Ignite Travel

    Ignite Travel
    Ignite Travel Broadbeach, Australia

    1 week ago

    Default job background
    Full time Tourism / Travel / Hospitality
    Description
    Job no: 515722


    Brand:
    Ignite


    Work type:
    Full time


    Location:
    Queensland


    Categories:
    Leisure Travel & Retail

    Experienced Travel Consultant - With a passion for air - Work from home/Hybrid OTE $85k+

    We are looking for experienced Travel Consultants who has a passion for air.

    This role is ideal for a Retail or Corporate consultant looking for a change and opportunity to work with Australia's leading Cruise package specialist - MyCruises.

    Our air consultants manages the air elements of our bookings bookings after the initial sale.

    You will be expected to coordinate airfares for pre-packaged bookings and using your air fare knowledge present the best options for our customers using some of the worlds well known airlines.


    Specific Duties:

    • Coordinating airfares for pre-packaged cruise bookings
    • Managing customers flight deviation requests
    • Upsell cabins where required to premium economy, Business and First.
    • Ensuring frequent flyer details/ baggage/meals and seating allocation requests are in place at the time of booking
    • Ability to search and book complex itineraries(stopovers/surface sectors etc )
    • Understanding clients' needs and requirements and offering the best itinerary within budget requirements
    • Sound travel industry product and cruise destination knowledge (advantage)
    • Deliver timely and accurate details to ensure a smooth after booking journey
    • Completing administrative functions associated with the position in an accurate and timely manner
    • Ensuring Company policy and procedure is followed

    Key Competencies:

    • Time Management
    • An ability to use a GDS
    • productivity targets within allocated time
    • Highly motivated, self-starter, organised
    • Ability to work to deadlines and manage priorities
    • Ability to work without supervision
    • Innate ability to interpret customer demands and service proactively
    • Attention to detail.
    • Solutions orientated, positive attitude and approach
    • Strong customer service ethic
    • Ability to solution sell and deliver upsell targets
    • A deep belief that what you are offering is the best available in the market

    Key Qualities:

    • Customer focused
    • Ability to interpret customer requirements.
    • Positive attitude and an ability to work in a team
    • Strong written and verbal communications
    • Autonomous and able to make decisions within delegated authority
    • Able to follow instructions and deliver best possible outcomes to the customer.
    • Quality orientated.

    System requirement (mandatory):

    • GDS Amadeus (preferred) or Sabre/Galileo