- work with our Customers via phone and email
- Work in a call centre environment
- Action customer queries
- Manage service relationships
- Ensuring quality & service standards are met
- engage in general administration duties
- Previous customer service experience (phone and email)
- Have experience working in a call centre environment
- Have exposure to working within the transport industry
- Strong customer service skills
- Proven experience in providing solutions to escalations
- Excellent knowledge of Microsoft Office applications
- Demonstrated ability to multi task
Customer Service Representative - New South Wales, Australia - DHL
Description
About us
When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.
We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.
At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you'll have the tools and training you need to grow and succeed.
DHL Supply Chain Australia is a Great Place To Work certified.
In this job you will:
As a Customer Service Representative at DHL in the transport team, your call centre skills will be readily used to ensure the customers enquires are handled at a fast pace and to the satisfaction of our customers and the business. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally. Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology
You have the following qualities & qualifications: