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  • Customer Support Officer - City of Brisbane - Qld Traffic

    Qld Traffic
    Qld Traffic City of Brisbane

    6 days ago

    Default job background
    Description

    Transport and Main Roads

    The Queensland Government Customer and Digital Group (QGCDG) is focused on growing a thriving digital economy in Queensland, enabling more responsive, simple and effective services for all Queenslanders.

    The QSS Customer Support team provides front-line support to Queensland government employees in payroll, recruitment, finance, telecommunications, and application support for associated systems.

    We foster an inclusive workplace culture, supporting growth and development in your career while maintaining a healthy work-life balance.

    Position Overview

    You will:

    1. Respond to phone and online enquiries, escalating as appropriate.
    2. Maintain and prioritise daily workloads, resolving enquiries/incidents within Service agreement timeframes.
    3. Assess customer needs, retrieving relevant information from knowledge-based articles and provide a response.
    4. Recommend improvements to standard work practices and updates to knowledge base articles.
    5. Consult with internal and external stakeholders to deliver quality customer support services.
    6. Build and maintain relationships with team members, promoting a positive teamwork culture.

    Note: A criminal history check will be undertaken prior to appointment due to the role's access to sensitive data.

    Vacancies will be filled progressively, with applications remaining current for 12 months.

    Apply with a resume and 1-page brief letter.

    Further Information

    We are committed to building inclusive cultures respecting human rights and diversity.

    Multiple Permanent and Temporary positions available for 6 months, with possible extension.

    Inclusion and Diversity

    We are committed to building inclusive cultures respecting human rights and diversity, making reasonable adjustments to support you through the recruitment process.


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