Current jobs related to Community Relations Officer - Adelaide, South Australia - Australian Rail Track Corporation
-
Principal Industrial Relations Adviser
1 month ago
Only for registered members AdelaideThe Principal Industrial Relations Adviser will be closely involved in negotiations dealing with significant industrial relations claims and matters, including major Enterprise Bargaining negotiations, and the provision of advocacy services involving significant cases. · The role ...
-
Office Co-ordinator
1 month ago
Only for registered members Adelaide, South AustraliaProvide operational and administrative support to the Executive Director and the office, manage day-to-day operations, coordinate member services, support event delivery, and maintain governance processes. · Bachelor's degree in Business Administration, Communications or related ...
-
Collections Officer
1 month ago
Only for registered members Adelaide, SouthThis is a rare opportunity for an experienced Collections Officer to join a well-established team initially on a temporary basis to cover parental leave but with the possibility of permanency. · Initiating contact with our client's debtors to recover outstanding debts through cal ...
-
insurance and banking
1 month ago
Only for registered members AdelaideThis is a full-time, hybrid role for an Insurance and Banking professional located in Adelaide, SA, with some flexibility for remote work. · Managing insurance policies · Providing customer service · Handling insurance brokerage · Assisting with finance-related activities · Profi ...
-
wellbeing officer
1 month ago
Only for registered members Adelaide SAThe Wellbeing Officer develops and coordinates wellbeing projects and programs in line with ODPP corporate goals. It delivers the ODPP Wellbeing strategy and establishes systems and processes that drives organisational thinking and culture in relation to maintaining an awareness ...
-
Collections Officer
1 month ago
Only for registered members Greater Adelaide SA Remote jobThis is a rare opportunity for an experienced Collections Officer to join a well-established team initially on a temporary basis to cover parental leave but with the possibility of permanency. · Initiating contact with our client's debtors to recover outstanding debts through cal ...
-
Collections Officer
1 month ago
Only for registered members AdelaideThis is a rare opportunity for an experienced Collections Officer to join a well-established team initially on a temporary basis to cover parental leave but with the possibility of permanency. · Key Duties Include · Initiating contact with our client's debtors to recover outstand ...
-
Team Leader Civil Maintenance
1 month ago
Only for registered members AdelaideThe Team Leader Civil Maintenance is responsible for leading a team that delivers Road Pavement maintenance, Street sweeping and unsealed footpath replacement, along with a variety of other Civil related works. · ...
-
Facility Coordinator
1 month ago
Only for registered members AdelaideAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. · Regularly communicates u ...
-
ASO8 Stakeholder Engagement Lead
1 month ago
Only for registered members Adelaide $121 107 - $125 679 (AUD)The Office for Early Childhood Development was created to champion change and to help build a system that gives all South Australian children a flying start to life. · Guided by the recommendations of the Royal Commission into Early Childhood Education and Care, the Office for Ea ...
-
Office Coordinator
1 month ago
Only for registered members Adelaide, South AustraliaAs part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. · Provide support with facilities requests and ensure they are actioned appropriately ...
-
ICT Support Officer
1 month ago
Only for registered members Adelaide, SouthKickstart your IT career with Star Pharmacy Group: one of Australia's leading pharmacy networks. We're looking for a motivated and tech-savvy ICT Support Officer to join our National Support Office in Adelaide. This is a full-time role that offers hands-on experience, mentorship, ...
-
Sales/Estimation
1 month ago
Only for registered members Adelaide, South AustraliaThis in-office full time role is perfect for a proactive and results-driven sales professional who preferably understands the metal fabrication industry or similar. · Develop and maintain strong relationships with clients in the metal fabrication sector · Understand client requir ...
-
Chief Financial Officer
1 month ago
Only for registered members AdelaideChief Financial Officer will lead Finance, Commercial, People and ICT while sitting on the Executive Leadership Team. The role will set financial strategy and governance, drive commercial performance and embed scalable systems that enable international growth. · ...
-
Internal Review Officer
1 month ago
Only for registered members AdelaideThe Internal Review Officer undertakes reviews of plan funding and access decisions, ensuring fair and consistent outcomes. · Working with applicants to gather information regarding the nature and context of review requests. · Informing applicants and their representatives about ...
-
Principal Industrial Adviser
1 month ago
Only for registered members Adelaide, SouthThe Principal Industrial Adviser is required to manage workplace relations functions and provide high-level strategic industrial and workplace relations advice and services for SAPOL. The role involves working collaboratively with stakeholders on industrial matters, managing sens ...
-
Student Support Officer
1 month ago
Only for registered members AdelaideThis is a full-time on-site role for a Student Support Officer located in Adelaide, SA. The Student Support Officer will be responsible for providing excellent customer service to students, addressing their inquiries, and offering technical support as needed. · Assisting students ...
-
principal industrial adviser
1 month ago
Only for registered members Adelaide SAManage workplace relations functions and provide high-level strategic industrial and workplace relations advice and services for SAPOL. Provide advice and strategies on industrial risk for workplace policy and procedure development, projects, implementation and evaluation. Work c ...
-
Assistant Account Executive
1 month ago
Only for registered members AdelaideWe are seeking an assistant account executive to support the team with various aspects of business operations including processing new business, assisting with renewal remarketing and new business tendering, and general phone and email enquiries from clients and underwriters. · P ...
-
Project Support Officer
1 month ago
Only for registered members AdelaideThis is a full-time hybrid role for a Project Support Officer based in Adelaide, SA, with the flexibility of some work-from-home days. · Providing project support, including administrative assistance, coordinating project activities, and maintaining project documentation. · Engag ...
-
Audit Officer
1 month ago
Only for registered members Adelaide $85 790 - $95 413 (AUD)The Department of Housing and Urban Development's primary objective is the delivery of homes and housing options for South Australians. In response to the national housing crisis, they are committed to accelerating the build of a diverse range of housing options. We strive to fin ...
- Respond to and coordinate the resolution of incoming enquiries, complaints, and feedback from the public, councils, MPs, and agencies
- Work with internal teams to understand and resolve issues efficiently - referring matters to Community Relations Advisors only when needed
- Maintain accurate and complete records of all community interactions in Consultation Manager
- Draft and review responses to complex issues, escalating where appropriate
- Monitor trends in community sentiment and highlight emerging risks or hotspots
- Prepare summary reports or insights to inform team planning and internal briefings
- Support the development and upkeep of response templates and public-facing materials
- Represent ARTC professionally and compassionately in all community interactions
- Experience in a community-facing or stakeholder engagement role, particularly involving complaint handling or issue resolution
- Strong communication skills - both written and verbal - with the ability to stay calm, constructive and respectful under pressure
- Organised and capable of managing multiple priorities at once in a live operating environment
- Demonstrated ability to build trust with internal teams and the public, balancing empathy with policy and process
- Experience preparing correspondence for or liaising with MPs, councils, or regulators
- Familiarity with data reporting tools such as Power BI or Microsoft 365 apps (e.g. Excel, Power Apps)
- Awareness of how infrastructure projects or transport networks interact with communities
- Background in customer relations, local government, utilities, or environmental compliance
- Confident using systems like Consultation Manager, or similar tools for logging, tracking, and reporting on public enquiries
- Talk to us about flexible working options
- Competitive remuneration
- Resources to support your health and wellbeing and development
- Novated leasing options, as well as discounts and support programs
- 24/7 Employee Assistance Program for all employees and their direct family members
Community Relations Officer - Adelaide, South Australia - Australian Rail Track Corporation
Description
Community Relations Officer
About ARTC
We're one of the country's largest rail network owners, proud to be keeping the future of transport on track.
A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations. Rail isn't just a mode of transport, it's a safer and more environmentally friendly choice. We're committed to expanding and modernising our rail network, having invested billions of dollars to ensure its efficiency and sustainability. Join us and be part of a team that's shaping the future of transport in Australia.
About the Team
Rail is critical to Australia's future - and so is the way we engage with those who use, live and work near our network.
We're committed to doing this with respect, transparency and care. Community feedback is a key part of that. If you're passionate about helping people, solving problems, and being part of a team that makes a difference - we'd love to hear from you.
About the Opportunity
This is a fast-paced and highly rewarding position. You'll manage incoming community enquiries through our central system, helping ensure ARTC is responsive, reliable, and accountable to the communities we work in.
You'll need to be confident managing sensitive or emotionally charged complaints, prioritising under pressure, and navigating internal teams to get things done. You'll also be responsible for tracking and reporting on enquiries using Consultation Manager, our community engagement database.
This is a hands-on role based in Adelaide, working closely with your manager and colleagues across the country.
Key Responsibilites
What do we want from you?
Essential
Desirable
What will you get from us?
Our Organisation and CultureAt ARTC, we're more than just a rail network. We're a team of dedicated professionals committed to keeping Australia moving forward. Our culture is one of inclusion & collaboration, and continuous improvement. We're focused on growth, not just for our business but for our people and our country.
In everything we do, safety is our top priority. We believe in providing a safe workplace where everyone can thrive. Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities.
Our people are at the heart of our success. We value their expertise, their passion, and their dedication. We invest in their development and empower them to make a difference. Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia.
Join us at ARTC and be a part of a team that's shaping the future of transport in Australia.
We're proud to be an equal opportunity employer and encourage applications from people of Aboriginal and Torres Strait Islander descent.
Apply Now
Please note: Applicants who applied for this role in the previous recruitment round do not need to reapply.
Join the exciting future of rail today and find a career for life.
As part of the application process, you'll be required to undergo pre-employment criminal history, reference, and medical checks, including drug and alcohol testing.
Applications close: 2 October 2025
Note: ARTC reserve the right to progress applications prior to the closing date.
-
Principal Industrial Relations Adviser
Only for registered members Adelaide
-
Office Co-ordinator
Only for registered members Adelaide, South Australia
-
Collections Officer
Only for registered members Adelaide, South
-
insurance and banking
Only for registered members Adelaide
-
wellbeing officer
Only for registered members Adelaide SA
-
Collections Officer
Only for registered members Greater Adelaide SA
-
Collections Officer
Only for registered members Adelaide
-
Team Leader Civil Maintenance
Only for registered members Adelaide
-
Facility Coordinator
Only for registered members Adelaide
-
ASO8 Stakeholder Engagement Lead
Only for registered members Adelaide
-
Office Coordinator
Only for registered members Adelaide, South Australia
-
ICT Support Officer
Only for registered members Adelaide, South
-
Sales/Estimation
Only for registered members Adelaide, South Australia
-
Chief Financial Officer
Only for registered members Adelaide
-
Internal Review Officer
Only for registered members Adelaide
-
Principal Industrial Adviser
Only for registered members Adelaide, South
-
Student Support Officer
Only for registered members Adelaide
-
principal industrial adviser
Only for registered members Adelaide SA
-
Assistant Account Executive
Only for registered members Adelaide
-
Project Support Officer
Only for registered members Adelaide
-
Audit Officer
Only for registered members Adelaide