Community Relations Officer - Adelaide, South Australia
Only for registered members Adelaide, South Australia
1 month ago
* This salary range is an estimation made by beBee
Job summary
This is a fast-paced and highly rewarding position as a Community Relations Officer at ARTC. You'll manage incoming community enquiries through our central system, helping ensure ARTC is responsive, reliable, and accountable to the communities we work in.
Responsibilities
- Respond to and coordinate the resolution of incoming enquiries, complaints, and feedback from the public, councils, MPs, and agencies
- Work with internal teams to understand and resolve issues efficiently - referring matters to Community Relations Advisors only when needed
- Maintain accurate and complete records of all community interactions in Consultation Manager
- Draft and review responses to complex issues, escalating where appropriate
- Monitor trends in community sentiment and highlight emerging risks or hotspots
- Prepare summary reports or insights to inform team planning and internal briefings
- Support the development and upkeep of response templates and public-facing materials
- Represent ARTC professionally and compassionately in all community interactions
Job description
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