Jobs
>
Perth

    Team Leader, Home Lending - Perth, Australia - CommBank

    CommBank
    CommBank Perth, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    See yourself in our team

    • Our opening hours are 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST).
    • This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).
    • This is a hybrid role - 50% of your time in the office, and 50% at home, providing enhanced flexibility and work-life balance. All you need is a designated work area and connection to the internet.

    Do work that matters

    As a Home Lending Team Leader, you will lead, coach, develop and inspire your staff. You will be supporting a team of motivated and driven home lending experts based in Perth and Brisbane. You and your team will work alongside our experienced Brisbane Home Loan Sales teams with their knowledge of best practice routines and disciplines to ensure success in your career with us.

    Your Impact

    Directly reporting into the Senior Manager, Home Lending, your responsibilities include but are not limited to:

    • Providing your team of direct reports with coaching & development to meet business performance targets and standards. You will also support continuous improvements within your team to assist targets being achieved by providing high quality and consistent interactions with Lenders & other Business units.
    • Managing the team to ensure customer milestones are completed for the home loan process (from application through to settlement/funding); and ensuring settlement/funding timeframes are met.
    • Conducting Call Quality Monitoring, review and provide appropriate feedback to employees
    • Managing complex enquiries and complaints within area of control, act as point of reference for escalated enquiries and for Home Loan Consultants. You will also refer customers with complex financial needs to specialists within the Group appropriately.
    • Managing key relationships with internal and external CBA stakeholders (eg: Direct Banking Change Management, Lending Services, Solicitors).
    • Assisting in the implementation of policies and procedures to ensure the effecting running of the contact centre.

    Your Capability

    • You are a self-motivated individual whom is passionate about leading and inspiring your team to thrive and deliver results. You are also a change leader and have a growth mindset.
    • Home Buying knowledge/experience is strongly preferred.
    • Leadership within a contact centre environment preferred.
    • Demonstrated team leadership, coaching and people management skills.
    • Able to perform well in an ambiguous, fast paced and highly regulated environment.
    • You collaborate well & understand shared success
    • You are passionate about customer satisfaction, have the ability to show initiative; and problem solve for a wide variety of situations.

    If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

    We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

    Advertising End Date: 25/05/2024

  • Commonwealth Bank of Australia

    Home Lending Specialist

    3 weeks ago

    Commonwealth Bank of Australia Perth, Australia

    Home Lending Specialist - South Hedland · - **You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become ...

  • Commonwealth Bank

    Home Lending Specialist

    2 weeks ago

    Commonwealth Bank Perth, Australia

    **You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area · **Se ...

  • Commonwealth Bank

    Home Lending Specialist

    2 weeks ago

    Commonwealth Bank Perth, Australia

    **Do work that matters · **Your role exists to make our customer's lives easier. Whether a customer is buying their first or second home, investing in a property, refinancing, building or renovating, you're there to deliver the right solutions at the right time. · Our Home Lendin ...

  • Commonwealth Bank

    Home Lending Specialist

    1 week ago

    Commonwealth Bank Perth, Australia

    **You are experienced in Lending with a passion for Business Development & Customer Service** · - **We are experts in supporting customers in one of the most important financial decisions they will make** · - **Together we will become the #1 Home Lending team in the area** · - At ...

  • Bankwest

    Home Lending Specialist

    3 weeks ago

    Bankwest Perth, Australia

    You have experience in a lending environment and an existing knowledge of Home Lending products and meeting targets- We are a customer and community focused phone based lending team- Together we can provide brilliant customer experiences that matter · An exciting opportunity has ...

  • Commonwealth Bank

    Home Lending Specialist

    2 weeks ago

    Commonwealth Bank Perth, Australia

    **You are experienced in Lending with a passion for Business Development & Customer Service** · - **We are experts in supporting customers in one of the most important financial decisions they will make** · - **Together we will become the #1 Home Lending team in the area** · - At ...

  • Commonwealth Bank of Australia

    Home Lending Specialist

    6 days ago

    Commonwealth Bank of Australia Perth, Australia

    Home Lending Specialist - South Hedland · - **You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become ...

  • Bankwest

    Home Lending Specialist

    1 week ago

    Bankwest Perth, Australia

    You're a passionate customer service specialist looking for the next challenge · - We are a customer and community focused network of branch colleagues · - Together we can provide brilliant experiences that matter · An exciting opportunity has arisen for a Home Loan Specialist to ...

  • Bendigo & Adelaide Bank

    Home Lending Specialist Centralised Lending Team

    3 weeks ago

    Bendigo & Adelaide Bank Perth, Australia

    **Be the difference. Be part of Bendigo Bank.** · **About you** · You're financially savvy and love helping people achieve their financial goals. You love nurturing your lead pipeline and then seeing your customers throughout their property buying journey fills you with pride. · ...

  • Commonwealth Bank of Australia

    Team Manager, Home Lending

    2 weeks ago

    Commonwealth Bank of Australia Perth, Australia

    Team Manager, Home Lending · **See yourself in our team** · - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). · - **This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).**: · - This will be your set bas ...

  • Commonwealth Bank

    Team Manager, Home Lending

    3 weeks ago

    Commonwealth Bank Perth, Australia

    **_See yourself in our team _** · - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). · - **This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).**: · - This will be your set base shifts for 12 months (no ...

  • NAB - National Australia Bank

    Home Lending Executive 1

    5 days ago

    NAB - National Australia Bank Perth, Australia

    **Work type**: Permanent Full time · **Location**: WA- Central East region, WA- North region, WA- Perth inner, WA- South East region · We are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment pro ...

  • Commonwealth Bank of Australia

    Team Leader, Home Lending

    1 week ago

    Commonwealth Bank of Australia Perth, Australia

    Team Leader, Home Lending · **See yourself in our team** · - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). · - **This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).**: · - This is a hybrid role - 50 ...

  • National Australia Bank

    Home Lending Executive 1

    1 week ago

    National Australia Bank Perth, Australia

    Home Lending Executive 1 - Perth South WA · **Home Lending Executive 1 - Perth South WA** · **Job no**: 793842 · **Business unit**: Personal Banking · **Primary position location**: 100 St Georges Tce, Perth, WA · **Work type**: Permanent Full time · **Region**: WA- Perth inner · ...

  • eFinancialCareers Ltd.

    Home Lending Specialist

    3 weeks ago

    eFinancialCareers Ltd. Perth, Australia

    Home Lending Specialist - South Hedland · Commonwealth Bank of Australia Perth, Australia Home Lending Specialist - South Hedland · Commonwealth Bank of Australia Perth, Australia Posted 1 day ago Permanent Competitive · You are experienced in Lending with a passion for Busine ...

  • eFinancialCareers Ltd.

    Home Lending Specialist

    2 days ago

    eFinancialCareers Ltd. Perth, Australia

    Home Lending Specialist - South Hedland · Commonwealth Bank of Australia Perth, Australia Home Lending Specialist - South Hedland · Commonwealth Bank of Australia Perth, Australia Posted 3 days ago Permanent Competitive · You are experienced in Lending with a passion for Busin ...

  • eFinancialCareers Ltd.

    Team Leader, Home Lending

    4 days ago

    eFinancialCareers Ltd. Perth, Australia

    Team Leader, Home Lending · Commonwealth Bank of Australia Perth, Australia Team Leader, Home Lending · Commonwealth Bank of Australia Perth, Australia Posted 3 days ago Permanent Competitive · See yourself in our team · Our opening hours are 8am - 8pm, Monday to Friday; and S ...

  • Workforce Australia for Individuals

    Team Manager, Home Lending

    2 weeks ago

    Workforce Australia for Individuals Perth, Australia

    Our opening hours are 8am ? 8pm, Monday to Friday; and Saturday to Sunday 8am ? 6pm (AEST). · This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST). · This will be your set base shifts for 12 months (no rotating rosters). · This is a hybrid rol ...

  • CommBank

    Team Manager, Home Lending

    2 weeks ago

    CommBank Perth, Australia Full time

    See yourself in our team · Our opening hours are 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST). · This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST). · This will be your set base shifts for 12 months (no rotating roster ...

  • Bank of Queensland

    Lending Specialist

    1 week ago

    Bank of Queensland Perth, Australia

    **About the Role** · - Join BOQ Owner Managed Branch at 111 St George Tce · - Recently changed to an Owner Managed branch, so you can be apart of a newly created and supportive team · - Public transport accessible · BOQ's Lending Specialists are customer-centric, thrive on buildi ...