Manager Support Officer - Camperdown, Australia - University of Sydney

Description

• New Project based opportunity for a specialised subject expert to provide advice and service excellence within the FMH faculty
• Utilise your exceptional customer service skills to support academic managers to navigate university systems
• Full-time fixed term for 12 months (with the potential to extend), based at our Camperdown Campus with a Base Salary $95, % superannuation
• About the opportunity The University of Sydney is now placed equal 19th globally in the highly regarded 2024 QS World University, jumping 22 places from last year. Our graduate employability is 1st in Australia, and 4th in the world; our subject rankings in Medicine are rated 1st in Australia, and 18th in the world. The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research, and clinical practice not only in medicine and health, but in all of the areas in which we operate. We are committed to challenging conventional wisdom, and to finding new paths to travel. We are focused on leading new possibilities in the way we deliver wellness and healthcare and in making a distinctive impact on healthcare, both locally and globally. It's our commitment to curiosity, connection and excellence that sets us apart. It's how we're making a difference - how we're shaping healthcare. As such, we are in a period of exciting and significant investment in our Faculty of Medicine and Health, and in order to deliver on the University's ambitious strategic plan, we are looking for an Experienced Manager Support Officer to be part of a team providing administrative support to staff in our schools and centers. We provide ongoing training and support to all our team members.There is a full-time onsite expectation for this position. Your key responsibilities will be to:
• manage the delivery of daily administration activities and services, providing guidance to colleagues on university processes, ensuring high quality, efficient administrative support is provided in a pro-active manner to staff
• resolve complex matters that may arise with discretion, tact and diplomacy when communicating, utilising extensive experience and knowledge of University policy and practice
• initiate and develop professional relationships with faculty staff, university services and other internal stakeholders and contribute positively to the team environment
• review processes regularly and makes suggestions to improve these where necessary. Implement approved modifications and streamline processes where possible.
• About you To be successful in this role, you have:
• excellent collaboration and team building skills, with the ability to be adaptable to changing priorities and requirements
• exceptional customer service skills, coupled with the ability to identify and understand client needs, and respond to deliver quality outcomes, escalating as appropriate
• excellent verbal and written communication skills, with experience in handling enquiries and providing excellent customer service
• demonstrated high-level ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work
• strong problem-solving skills and the ability to use initiative, exercise sound judgement, and prioritise workload during busy periods
• well-developed negotiation, conflict resolution, relationship building and influencing skills.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights forAustralia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

• How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Danielle Selinger, Recruitment Consultant, by email to The University of Sydney The University reserves the right not to proceed with any appointment. Click to view the Position Description for this role

Applications Close

Tuesday 07 May :59 PM