- Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.
- Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.
- Providing high quality customer service to a diverse range of small business customers.
- Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.
- Providing appropriate solutions to customers.
- Building and maintaining strong internal network.
- Meeting assigned performance targets through needs-based conversations and cross-selling.
- Engaging in needs-based conversations with new and existing small business customers.
- Managing referrals to specialist teams to support customer requirements.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
- Knowledge of small business operations, transaction banking and working capital solutions.
- Proficient in credit assessment and management.
- Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
- Financial acumen: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.
- Knowledge of lending and cashflow needs and solutions
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Small Business Lending Specialist - Docklands, Australia - Australia and New Zealand Banking Group Limited (ANZ)
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Description
Small Business Lending Specialist
Small Business Lending Specialist
Req ID: Department: NBC Division: Australia Commercial Location: DocklandsAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.
The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses.
This role is accountable for:
.
Role Location: Collins Street, Docklands VIC
Role Type: Permanent
Schedule: Full Time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Why join us?
There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Job Posting End Date
10/05/, 11.59pm, (Melbourne Australia)
