- Develop and implement policies, procedures, and guidelines related to the reduction and elimination of restrictive practices that follow NDIS and State Authority regulations and standards.
- Evolve the organisation's restrictive practices management system, ensuring accurate recording, reporting, and analysis of data to enable us to reduce and eliminate the use of restrictive practices.
- Conduct regular audits and reviews of authorised and unauthorised restrictive practices used within New Horizons services
- Provide guidance to staff, participants, and families on alternative strategies and approaches to support customers within a holistic and values-driven approach
- Collaborate with internal stakeholders, including relevant teams and management, to develop and deliver education programs on restrictive practices management and alternatives
- Liaise with external organisations, such as the NDIS Quality and Safeguards Commission and other statutory bodies, to ensure compliance with regulatory requirements and participate in audits, investigations, and assessments as required.
- Qualifications and/or full registration in a relevant allied health field, such as Psychology, Social Work, or Disability Studies and/or extensive practice experience in the implementation of restrictive practices or behaviour support.
- Extensive knowledge and understanding of NDIS and associated State and Commonwealth legislation, guidelines, and standards related to restrictive practices management and behaviour support.
- Previous experience working in a similar role within an organisation regulated by the NDIS.
- Strong understanding of positive behaviour support principles and practices.
- Ability to liaise with diverse stakeholders in a sensitive and professional manner.
- Demonstrated ability to lead and manage complex projects, with excellent organisational and problem-solving skills.
- Knowledge of person-centred planning.
- Strong analytical skills, with the ability to collect and interpret data to inform decision-making and identify trends.
- Ability to work independently and collaboratively within a multidisciplinary team.
- A competitive starting salary with the incentive of NFP salary Packaging of $15,900 and an entertainment allowance of $2,650.
- Work 40 hours per week and accrue one rostered day off (RDO) per month – that's 12 additional days of leave per annum.
- Grow through professional development opportunities and secondments working with some of the brightest minds in Australia.
- Feel the satisfaction of building our customer outcomes and experience function.
- Work in a supportive community culture in our Welcome Centre.
- Free onsite parking.
Customer Outcomes and Experience Enabler - Ryde, Australia - New Horizons Enterprises Limited
Description
Customer Outcomes and Experience Enabler
Requisition ID: req7777
Employment Type: Permanent Full-Time
At NewHorizons, wellbeing is at the heart of everything we do. We are a diverse groupand a dynamic not-for-profit specializing in supporting people living withdisability, mental health, aged care, those at risk of homelessness,humanitarian entrants, youth and Indigenous Australian. Our end goal is thatpeople are empowered to do what they need to, and importantly, what they wantto.
This is a great new role that will be key to help in shaping the way we provide end-to-endmanagement of 'restrictive practices' and 'positive behaviour support' withinour practice frameworks. The role will work closely with internal and external stakeholdersand relevant regulatory bodies to promote a safe and respectful environment forall individuals.
Some of what you'll be championing:
Your ticket to play:
What in it for you?
Interested?
Ready to shape the future of a leading Not for Profit and join our team ofchange makers? Apply online today.
New Horizons is a client safe organization. Employment is subject to NationalPolice check, Working with Children check, NDIS Worker Check and COVID-19Vaccination in line with health orders.
New Horizons values diversity and encourages applications from all people. Ourvision is to see happy inclusive communities work together in collaborative andinclusive ways to create opportunity and improve quality of life. Ourworkforce proudly reflects the local communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples asthe traditional custodians of the land.