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    Senior Manager, Platform Engineering - Sydney, Australia - Perpetual

    Perpetual
    Perpetual Sydney, Australia

    1 week ago

    Default job background
    Full time
    Description
    • More time off for the things that matter - Up to 6 weeks' leave
    • Work where we work best - Hybrid office/work-from-home environment

    The Senior Manager, Platform Engineering is responsible for the management of technology and services platform roadmaps, team structures and ongoing training of employees to ensure high quality and timely delivery of business appropriate solutions.

    This role is accountable for all platform management, including services functions, and will drive product management practices, ensuring the platform engineering teams drive ongoing enablement and business value-centric mindset.

    In addition, the role will have responsibility for leading the organisation-wide reinvention of a platforms roadmap that empowers and engages employees to adopt (or exploit) new technology and increase dexterity. This includes supporting any changes through effective communication and coordination at all levels of the organisation.

    Where appropriate, the Senior Manager, Platform Engineering may act as 2IC for the Head of Cloud Computing & Technology Operations

    About the role

    People Management:

    • Develop a talent strategy with flexibility to accommodate future changes and needs
    • Provide ongoing coaching and promote development of direct reports
    • Engage in recruitment processes as appropriate from time to time
    • Ensure compliance with appropriate governance and coordination activities (i.e. technology governance, release coordination, end-user communications, reporting, optimising licensing, and entitlements)

    Operations:

    • Establish the product roadmap (domain vision, mission, and strategic direction) of responsible teams
    • Drive customer and employee experience improvements in consultation with the Head of Cloud Computing & Technology Operations, People and Culture team, Facilities and other IT and business leaders
    • Drive establishment and maintenance of metrics of value for services across Platforms Engineering teams, in consultation with Service Management team
    • Lead the development, publication, and maintenance of the platform product portfolios, as well as the roadmap for its future development aligned to business requirements
    • Manage and develop productive relationships with strategic technology and services vendors (in collaboration with Technology, Sourcing, Procurement domain and vendor management colleagues)
    • Establish disaster recovery and business continuity plans for responsible technologies
    • Oversee relevant technology projects, champion change within the business user community
    • Ensure the ongoing security operational hygiene of solutions are maintained, particularly in the areas of patching and vulnerabilities management
    • Support the Service Desk, Desktop Support, and other concierge teams through escalation responsiveness, from time to time
    • Ensure appropriate risks and issues (including near misses) are efficiently escalated to the Head of Cloud Computing & Technology Operations, or as outlined in Perpetual's Risk Management Policy and procedures

    Strategy:

    • Lead the development and management of relevant domain product management services strategy and lifecycle in line with the Perpetual enterprise architecture framework
    • Serves on IT planning and policymaking committees
    • Drives the development of enterprise technology standards, governance processes and performance metrics
    • Develop and be accountable for relevant technology standards, usage, and licensing to optimise costs and data policies
    • Define and execute standardised IT support improvement strategies, leveraging cross-functional resources
    • Actively seek to identify and understand how new and emerging technologies and platforms may be assessed, integrated, and introduced to ensure IT capabilities remain responsive to business demands

    Financial:

    • Review all proposed relevant operating and capital expenditure to ensure alignment with overall IT and company objectives
    • Manage platform engineering technology budget allocation and growth projections, supporting broader portfolio delivery
    • Drive relevant project forecasting and transition to BAU projections for relevant technology components
    • Manage team resourcing in line with IT and company objectives, maintaining supply and demand projections and project recovery targets

    About you

    • Bachelor's degree in IT, Business (or other relevant field) and/or relevant experience
    • Framework certifications – ITIL, PRINCE2, COBIT, TOGAF or similar highly desirable
    • 10+ years' experience in managing IT support, systems, and processes.
    • Deep technical understanding of multiple technologies.
    • Strong technology management experience with a track record of building high performing teams.
    • Broad experience in architecture, engineering, delivery, and operations functions.
    • Experience leading technology changes and deployments.
    • Working knowledge of cloud analytics and FinOps.
    • Experience in applying organisational change management methodologies.
    • Experience in strategic technology planning and policy development.
    • Working knowledge of IT frameworks such as ITIL including key processes -- knowledge, incident, change, service request and major-incident management

    Behaviours

    Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact.

    Employee benefits

    • Work from anywhere in Australia for up to one month each year
    • An annual allowance to empower you to prioritise your personal wellbeing
    • Access to LinkedIn learning, study support and commitment to supporting professional development
    • Lend your expertise and support Indigenous organisations to achieve their own development goals with a six weeks' secondment with Jawun

    Diversity and inclusion

    • WGEA Employer of Choice for gender equality since 2018
    • Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy
    • A growing number of employee-led networks who work to raise awareness and drive continued change
    • We support over 50 Indigenous communities through Native Title Trusts, helping to secure the communities future. We encourage applications from Aboriginal and Torres Strait Islander People.

    We are committed to creating an inclusive workplace where diversity is celebrated and welcome applications from people from all backgrounds and communities. Our goal is to provide a work environment that enables you to thrive, whatever your circumstances.

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