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- Supervising a small team of Box Office Assistants, selling Fringe tickets, talking to audiences, giving advice, directions and recommending shows
- Using your own initiative to lead a busy publicfacing box office environment.
- Acting as the first point of escalation for any customer issues or complaints. Ensuring all issues are escalated as required to the relevant teams in a timely manner.
- Answering customer enquiries via email, phone and in person.
- Assisting audiences who have specific access requirements.
- Enthusiastic, motivated, hardworking, responsible and reliable
- Ability to problem solve and deescalate issues calmly and professionally
- Have a passion for the arts and an excitement for Summerhall's Fringe programme
- Able to work well under pressure and during very busy peaks of service
- Experience in a customer service role at a festival or arts organisation would be nice, but not essential
- All staff will be issued a fixed term contract, guaranteeing 3040 hours per week.
Fringe Box Office Supervisor - City of Salisbury, Australia - Creative Scotland
Description
Summerhall are recruiting for a brilliant box office team to help deliver their 2024 fringe programme this August.Job Title:
Box Office Supervisor
Rate of Pay:
£12.50 per hour + holiday pay
Perks:
All staff will receive a staff pass which gives first-come first-served access to shows which are not sold out and discounts on food and drinks in the Summerhall bars
Contract Type:
Temporary, fixed term for 4 weeks (1st – 26th August 2024), PAYE employed
Line Management Responsibilities:
Box Office Assistants
WHAT IS THE JOB?
Our brilliant Box Office team play a vital role during the Fringe and are instrumental in sharing our incredible shows with our audiences, selling tickets, and giving recommendations based on audience interests.
This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service and a bright personality are a must.
Ideally you will have worked in a box office before, but we are open to training and skilling-up the right candidates.
WHAT WILL YOU DO?RECRUITMENT INFORMATION
SUMMERHALL INFORMATION
Summerhall is an equal opportunity employer. If you require assistance with your application or need the form in a different format, please contact
APPLICATION PROCESS
For more detail, please see the full Job Description at this link:
The deadline is Friday 19 April 2024 at 17:00.
TAGGED:
Dance / Festivals / Music / Theatre
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