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- Conduct comprehensive client intake and risk assessments, developing tailored case management and support plans aligned with immediate and long-term needs.
- Provide person-centred case management using Mission Australia's National Case Management Approach, ensuring cultural sensitivity and responsiveness.
- Facilitate referrals and connections to specialist services, including healthcare, AOD, mental health, and housing providers, to support holistic client outcomes.
- Assist clients in transitioning into independent living or unsupported tenancies, fostering self-management and sustainable housing practices.
- Build and maintain professional relationships with community organisations, government and non-government agencies, and Indigenous organisations.
- Complete administrative tasks, including case notes, reports, data entry, and maintaining accurate client records within the client management system.
- A significant background in Homelessness, Community Services and/or Mental Health sectors, with confidence in case management and assessment processes.
- Relevant qualifications (e.g., degree or diploma) with professional experience in case management and homelessness services, including a minimum of 2 years working with vulnerable clients.
- Proven ability to manage a caseload of clients with complex needs, demonstrating trauma-informed practice and a strengths-based approach.
- Experience and knowledge of Aboriginal cultural systems and protocols, with a capacity to build respectful and professional relationships.
- Strong written and verbal communication skills, including the ability to manage administrative tasks and maintain professional boundaries.
- Resilience and adaptability when working with clients experiencing distress, trauma, AOD use, and aggressive or uninhibited behaviours.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- A commitment to person-centred approaches and a belief in individuals' capacity for recovery and growth, informed by lived experience and professional development.
- Full driver licence with no restrictions.
- Not-for-profit salary packaging, reducing your tax.
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities.
- Extra leave available, including an additional public holiday and additional annual leave day on your work anniversary.
Case Manager - Darwin - Mission Australia

Description
Meaningful Impact, Lasting Change: Case Manager Opportunity
Job Summary:
We are seeking a skilled and compassionate Case Manager to join our Integrated Homelessness Supported Accommodation Program (IHSAP) team. As a vital member of our team, you will provide direct support to clients, empowering them to overcome homelessness and build brighter futures through person-centred care.
Key Responsibilities:
Requirements for Success:
Our Culture:
At Mission Australia, we prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment, actively supporting and encouraging people of all backgrounds to submit an application.
Benefits:
How to Apply:
To be considered for this opportunity, click 'apply' and send your application today.
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