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  • Case Manager - Darwin - Mission Australia

    Mission Australia
    Mission Australia Darwin

    2 weeks ago

    Default job background
    Description

    Meaningful Impact, Lasting Change: Case Manager Opportunity

    Job Summary:

    We are seeking a skilled and compassionate Case Manager to join our Integrated Homelessness Supported Accommodation Program (IHSAP) team. As a vital member of our team, you will provide direct support to clients, empowering them to overcome homelessness and build brighter futures through person-centred care.

    Key Responsibilities:

    • Conduct comprehensive client intake and risk assessments, developing tailored case management and support plans aligned with immediate and long-term needs.
    • Provide person-centred case management using Mission Australia's National Case Management Approach, ensuring cultural sensitivity and responsiveness.
    • Facilitate referrals and connections to specialist services, including healthcare, AOD, mental health, and housing providers, to support holistic client outcomes.
    • Assist clients in transitioning into independent living or unsupported tenancies, fostering self-management and sustainable housing practices.
    • Build and maintain professional relationships with community organisations, government and non-government agencies, and Indigenous organisations.
    • Complete administrative tasks, including case notes, reports, data entry, and maintaining accurate client records within the client management system.

    Requirements for Success:

    • A significant background in Homelessness, Community Services and/or Mental Health sectors, with confidence in case management and assessment processes.
    • Relevant qualifications (e.g., degree or diploma) with professional experience in case management and homelessness services, including a minimum of 2 years working with vulnerable clients.
    • Proven ability to manage a caseload of clients with complex needs, demonstrating trauma-informed practice and a strengths-based approach.
    • Experience and knowledge of Aboriginal cultural systems and protocols, with a capacity to build respectful and professional relationships.
    • Strong written and verbal communication skills, including the ability to manage administrative tasks and maintain professional boundaries.
    • Resilience and adaptability when working with clients experiencing distress, trauma, AOD use, and aggressive or uninhibited behaviours.
    • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
    • A commitment to person-centred approaches and a belief in individuals' capacity for recovery and growth, informed by lived experience and professional development.
    • Full driver licence with no restrictions.

    Our Culture:

    At Mission Australia, we prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment, actively supporting and encouraging people of all backgrounds to submit an application.

    Benefits:

    • Not-for-profit salary packaging, reducing your tax.
    • Free external, confidential counselling and access to chaplaincy support.
    • Volunteering opportunities.
    • Extra leave available, including an additional public holiday and additional annual leave day on your work anniversary.

    How to Apply:

    To be considered for this opportunity, click 'apply' and send your application today.


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